Although we did not yet buy from CarMax, we were very impressed with both their helpfulness and and their low-pressure. The salesman seemed more interested in getting us into the right vehicle than he did in making a sale, which was impressive.
The customer service at Carmax is excellent. This is by far the best car buying experience I've ever had. They were super friendly and did not waste a lot of my time. They were extremely efficient throughout the entire process.
Brent Farmer was the liaison for Costco purchase. He answered our email on THANKSGIVIVG! We also brought our daughter into the dealership so she could purchase a new Rav4 also! Her first new car!
Brent was GREAT in finding the vehicle I wanted. The process was seemless.
My only comment is the lack of food in the dealership. We were there from 8:30 am - 3pm and we were unable to get anything but popcorn.
Paid to have vehicle delivered from OKC to COS dealership before I purchased it. Was well worth the 4 days it took to arrive. I have yet to find a truck near the price I paid unless it has double the miles. No haggle price I thought was going to be a big deal, but it was the BEST deal. Call ahead before you walk in or have a salesman name ready, you will be greated by long lost friends (MANY) who want to sell you a car right now. Internet was the best way for me.
We ended up purchasing two new 4Runners and even with an hour power outage (due to someone hitting a power box or something) they worked through everything, gave us everything we were looking for, and it was a quick and easy process.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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