I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I made a mistake! We bought the first used car this year NOT from Select Auto! We did buy the second used car at Select Auto. This car was a 2016 Nissan Altima with low mileage at a great price. The car was loaded with options and cost was less than then the new Nissan Altima we purchased in 2016. We have driven the car now for several weeks and the performance is great without any maintenance issues as advertised by Select Auto. I would recommend them to my family and friends as they delivered to use as advertised....great auto with low one owner mileage at very competitive pricing!
Outstanding buying experience. I was interested in an minivan or a SUV, and wanted to shop several brands. Going to Gates dealerships in Richmond, KY is the ideal way to shop for a car with a Honda, Toyota, Hyundai and Nissan dealership all within a stone's throw. Monica Reed Feigel from Gates Honda was able to take me to the Toyota dealership as well as the Honda dealership and patiently worked with me over several visits until I made my decision. I settled on the 2019 Odyssey, which is an outstanding vehicle that is competitively priced, but far outweighs its competitors for fit and finish. Brian McMahan in finance guided me through the car buying process expertly with integrity and transparency. Great people, great vehicle, great price.
Mr, Dutch Moore, Is Excellent , Very Knowledgeable , and efficient , Great Customer service. Mr Moore met me with a smile / Hand shake. He was A pleasure to work with. I will return for my next car purchase And will highly recommend to others. Awesome Job! Dutch , Love my beautiful car . Many Thanks . CINDY RN, BSN .
I bought a new Camry from Greg several months ago and mentioned how I was also looking for a used car for my daughter. More recently he called me up with exactly the used car I had in mind, in my price range, and I was able to buy it the same day. I was very impressed he remembered what I was looking for then found it for me.
Earlier I posted a negative review for the Don Franklin Mitsubishi dealership over some issues that may have been small compared to other reviews. But my expectations were high in regards to what others had said, and small things can add up to big things in my humble opinion.
However, executive management at the dealership did reach out to me expressing interest in resolving the issues. That, in and of itself, speaks volumes and raised my over-all respect for the Don Franklin Family of Dealerships, and which resulted in an amiable solution to my frustrations. It does not negate the fact that it had to go to upper management to be resolved, but it does show their intent for customer relations to improve; and they have bent over backwards to bring resolution to the issues.
Trust is important! And without hesitation, I can now give my recommendation that you can indeed trust this dealership to satisfy your needs in purchasing and maintaining a vehicle! Missteps were made in my case, but they were taken care of. Thank you George Monticello for your patience and understanding.
Very pleased with my purchase experience at the dealership
by Reeltime1 from DealerRater.com
December 1, 2018
I rate the delearshop a 5 mostly because of the sales representative Ashton Thornberry he was very professional and knowledgeable about the vehicles and also the dealership ha a very good selection of the trucks I was interested in.
Bought my Avalon there and drove 18 miles for service for four years. Last visit was pitiful. Took car in for bakes, tires and wipers. They put on the wrong wipers requiring a return visit and more money. Then car was vibrating requiring a second return visit. Was told they put on the WRONG weights to balance the new tires. Worse, I called Service Manager and got NO call back. Sent an e-mail and again NO reply. That is no way to treat a customer who spent many thousands of dollars there. Cost me a lot of time and money!!!
Leo Aleshire made me feel so welcome and like we were old friends or family. Nice, trusting, patient and very knowledgeable. I came in not knowing if I wanted a Camry or a RAV4. He let me test drive 2 of each and offered to let me drive more. Didn???t make me feel rushed. I???m taking my dad to him ASAP to get a new Toyota!! The entire staff was very friendly. Selena Neal was also so nice and helpful. Will definitely go back!
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