I came to Cavender Toyota to seek for a new Vehicle, the salesmen???s are great to work with and understand your needs. They take the time to deliver information and work with your personal finance preference. I would highly recommend this dealership to anyone who is interested in a seamless experience.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
We have been Ford owners forever but traded her in for a new Nissan Titan XD. We are thrilled with our new truck! Inside and out... we consider it an upgrade from our Ford truck!! Thank you Travis Miller for your patience and expertise with us throughout the choosing and buying process!
by Returned it to a different dealer as it was not the vehicle that suited my lifestyle. from San Antonio, Texad
August 14, 2018
I was with a friend and I had terrible allergies at the time. I felt a little pressured instead of being informed about the vehicle. My last two cars were a BMW and a Landrover. The atmosphere was more informative about the vehicle and not to just sell. I ended up trading the toyota i left with a month later for a Sienna I think is far more appropriate for my busy lifestyle and luxurious for family and friends as well as a phenominal Toyota vehicle to own. This dealership could have had my business with my true purchase had they proflef my lifestyle and work as an interior designer and forensic artist with many needs for space and people tather then just selling a car. They were professional but I called back the next day with buyer regrets and went in the next week. After doing my own investigation on types of vehicles, I really liked the Sienna. Now, thankfully, to Toyota in general: I own an amazing, truly amazing Sienna.
We bought a Mercedes GLE this past Saturday. The person helping with the entire process was Mark Riley. Mr. Riley is one of the main reasons we selected this car. He is an incredible part of the selecting and buying part of car I have ever encountered.
Jonathan, finance and the rest of the team there are amazing. They worked hard to me the car I wanted. I love it and am truly grateful to everyone involved. We will be buying our truck from there in a few months as well.
My experience with BB JEEP was overall a success. From the time I met Russ in the Parking lot to signing papers with Sheli. It was smooth and stress-free. Russ asked all the right questions, guided me to the right vehicles, and listened to my budget requirement. I never felt pressured and I felt comfortable with him the entire time. I felt he was sincere and trust-worthy. He wasn’t your typical car saleamen trying to close a deal and superficial. He brought back the small town feel of authentic conversations and sharing a piece of his life with me. Thanks, Russ! I’m extremely content with my New Jeep Cherokee purchase and I appreciate the great experience.
I bought my first vehicle the Grand Cherokee from Jeff and hands down have nothing but the highest accords for him and Bluebonnet Jeep. He was incredibly knowledgeable and laid back; just what a young woman needed.
Dealt with Mason Willis and was very satisfied with his knowledge about different cars. Professional service and was not pushy.
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