I just called for a question and Brenda was wonderful. She had a lot of patients with me and answered all of my questions thoroughly. She went above and beyond to help me over the phone.
Thank you so much Brenda, your amazing
We drove up to Laurel from Rockville because the Rockville Carmax was a disaster (poor customer service, no responses to emails, etc). In about 90 min, we left with the car. Financing was a piece of cake, customer service was fantastic. I would only buy used cars from Carmax.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I was very pleased with the salesperson, Jonathan Delacruz along with the accounting person, Steffan , they really worked patiently to get me a good deal and a suitable car. I drove out with my new car the same day. I highly recommend doing business with them, you won't regret it.
We contacted this dealership through cars.com and directly by walking in the door. For some reason, the salesperson who we met when we walked in was required to split his commission with the less knowledgable salesperson who said she made contact first on cars.com First strike.
This is something that the dealdership should address without getting us involved. We liked the salesperson we me when we walked through the door, but the cars.com referral salesperson completed the paperwork. She didn't know that much, was new, and when we called the dealership, they said she needed more training. OK, second strike.
And the dealership left out some of the instruction manuals. We had to go back. Strike three.
And today we get notice that Toyota is offering another $1000 off on these cars. Maybe strike 4?
Being in a family with 4 children, we've gone through a lot of cars to say the least. This was by far our most pleasant car-buying experience. My parents were beyond thrilled.
Oscar was friendly, flexible, and transparent about the out-of-door price. All the staff we encountered there were equally friendly and professional. Each step was quick and straightforward, no pressure to buy extra things, no gimmicks. Thank you so much for your excellent service! We will definitely be recommending Jim Coleman to others.
We met Mustafa at the Jim Coleman car dealership for help with our next Toyota car. His ethics, professionalism, accuracy, knowledge, and caring personality stood out the whole time during our conversations in person and over email. There wasn't any reason to not make this purchase deal with him. However another dealer from whom we purchased another car had offered us additional service products since we were their VIP customer. Based on our experience, we value Mustafa's stellar service, and yes we will be recommending his outstanding service to others.
I have been looking at the Camery SE for the past 5 years. Always popping into Dean's office telling him this was the year. Now that both children graduated from college I decided this was the year. I called Dean and told him I was coming in and he had the car and color I wanted brought to the parking lot ready for me to test drive. The sales process was made easy for me thanks to Dean.
Toyota has a recall on engine. Koons Tysons Corner Toyota dealer informed me and completed the check-up and updated the software. The entire process is streamlined, fast, and professional.
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