I live about 250 miles from Atlanta but based on previous car purchases I knew it sometimes pays to travel to get a good price. I didn't choose Rick Case Kia because of their reputation. In fact, I didn't even read the reviews. I chose Rick Case because I found the specific exterior/interior color combination of the Kia Sorento I wanted and they had a recent price reduction posted on their website. I initiated contact via online form. That was on a Thursday evening and I was checking to confirm availability. I heard back late Thursday night that the vehicle was avaiable. I replied and asked about getting that posted price AND the 0% financing through Kia Motor Finance. On Friday I received an email from Kendrick, the Sales Manager, with an out the door price quote. There was a slight difference due to not being able to combine one of the offered rebates with the 0% financing but that was understandable. I asked Kendrick if they were being aggressive on trade-ins and he said they were. My trade-in was a Mazda 6 and Kendrick said that there is a Rick Case Mazda dealership close to the Kia one and that someone from there would be able to appraise my car. I had arranged for a relative to ride with me in case I decided to keep my Mazda. She had to cancel but after having talked to Kendrick I felt confident driving alone with the expectation I would get a fair trade value. I told Kendrick I would drive up Saturday and on Saturday morning, sales associate Dylan called me to confirm I was still coming and said to ask for him when I arrived. I arrived about 2:30 and Dylan had me supply some preliminary info for my trade-in. While my car was being appraised we took a test drive and Dylan thoroughly explained the features of the vehicle. When we returned Dylan had me fill out the credit app. He returned shortly with a final out the door price including my trade-in value. I signed right away because it just felt right - all the numbers were good. It did take a while to get in with Mr. Yi, the Finance Manager, because of problems with their system that day but he was very friendly and explained additional extended warranty options without making me feel overly pressured. After signing the final papers with Mr. Yi it took a while longer for them to finish detailing my new vehicle.
So there you have it. Probably less than 4 hours at the dealership total to purchase a new vehicle and trade one in. I don't think it can get much easier than that. And I'm loving my new Kia Sorento SX! Very refined ride quality. A few nitpicky things but, overall, Kia has done a great job.
I would definitely give Rick Case Kia a shot at earning your business if you have the opportunity.
Certainly not the level of service you'd expect from any 'typical' dealership, but prices are decent if you're informed and very diligent. I used Arian after dismissing another agent who was abysmal, and Arian himself was great. If the they were in the 21st century (digital age) and provided some basic customer service and car preparation, the experience could easily have been 5 stars, but it was not. All cars are sold "as-is" with zero reconditioning or pointing out any defects (it's entirely up to you to inspect thoroughly and get a mechanic to inspect). Since I buy lots of cars and had confidence I could spot any issues and keep any typical "used car salesman" tactics at bay, I was fine buying through them for the slightly better price. If you don't have such familiarity or confidence in the process, then this is not the type of place for you.
In-and-out, fast service & NO stress... THANK YOU!
by SLovett from Norcross, GA
July 5, 2018
I went to Carmax on 4th of July. The place was not super packed, so that was great. We had a little 9th month old on tow, and were nervous that it would take us all day to shop. The only thing that took a lot of time was waiting for a sales man. Apparently, the new young guys at the front were more interested in flirting (yes flirting) with each other and playing around than realizing that we needed help or just plainly asking us if we were being helped. That really bothered me, as we wasted 30 mins just sitting dumb. The front desk girl was no help.. she was the one to tell us to sit and wait and then no where to be seen. Finally someone professional and extremely courteous walked by ... the service manager. He quickly apologized for our wait, and brought along Daniel Claudio. I am SOOOOOOOOOOOooooO thankful he did. Danny was professional, kind, humble, hard-working, and just all the way a pleasure to work with. He represented Carmax the way it should be. He took the details of what we were looking for and walked us around to cars that would fit our needs. The second car (nissan pathfinder) was a recommendation from him... and that was the car we bought. Danny if you're reading this... THANK YOU! You're such a great employee and that deserves recognition.
Excellent service and Very friendly staff. I didn't have appointments when I came in for services , I was sent to Abraham Castillo. Abraham has a wonderful personality and he take good care of his customers.
It was a clean and nice dealership. However, the car I was looking at was too highly priced and even though I showed them other cars from other dealers with way lower prices, they wouldn’t negotiate. It was a waste of my time.
This will be the sixth range rover I have bought from Land Rover Gwinnett. Mary Cromer takes the best care of me from beginning to end. Her service is superb. I Will never shop anywhere else for a car .
I have purchased many cars in my life and it is something I have always dreaded. The traditional "car salesman" experience is horrible where you just don't know if they are acting with integrity. My experience at Regal Nissan made me realize I was just shopping in the wrong place. My salesperson, Jeremy Russell, took the time to explain everything to me, got me a great price, and changed my perception of a car salesperson. I absolutely love my new Rogue and I will be back to see Jeremy and the others at Regal for all my car needs.
Loved my very smooth buying purchase from CarMax last night the salesman Ricardo was very nice and very knowledgeable very impressed with him he was courteous and pleasant! Had a very good experience! Thank you Ricardo-CarMax!
MyService Advisor is Derrick Howard. Each time I take my 2016 Toyota Highlander Platinum in for service I am greeted in a very friendly manner and rapidly receive a detailed assessment of my vehicle service needs.
Mr. Howard is very Customer Focused, a consummate professional and provides intelligent easy to understand explanations with frequent follow up while I am waiting for completion of service.
Without any doubt, this is the “Best” Automobile Service facility I have ever engaged. Derrick Howard deserves much of the credit for my satisfaction with service from Nalley Toyota of Roswell.
My salesman, Duke Johnson, was professional and extremely personable. Chris Bennett was quick, but competent with the paperwork. The entire purchase process took roughly an hour once we decided to buy a car. It may be one of the best car buying experiences I've ever had. I would not hesitate in buying from them again.
A great experience. The best Alexis is very kind and did an excellent delivery and walk around review of the car. Mike is also a class act. Last but least the dealership is spotless clean. I should move in. Ha ha
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