by David & Tammy Jones from 7840 McGee Trail Tobaccoville,NC
July 31, 2018
I was very pleased with the excellent customer service I was given. Amanda was a Awesome adviser . I felt like she really cared about our concerns and was very open about ways we could finance.
Thank you to Greg, Sam and Amanda for making us feel so welcomed .
And the truck is Awesome
Went a different direction, But a great experience
by gvandergriff from Rocky Point, NC
July 29, 2018
Called about a Equinox for my mom. Aron took my questions and said he would have Dean (the sales manager) call me back. To my surprise, less than 5 minutes had passed before Dean did call me back. He spent about 20 minutes on the phone with me answering questions, worked up a price, and emailed it to me. The price was easily the best quote I had received from over 6 different dealers. Mom ended up going with a different manufacturer and model, but I know when its time for a new truck who I am going to call 1st. Very easy people to deal with. Great service!
I am a senior college student that was in need of a good first time reliable car. That was of course in a great price range. After visiting several dealerships. This dealership deserves more than just 5 stars. Everyone working in this dealership were so nice and friendly. Especially my sales man he turned a nervous point of me hoping to just find a great vehicle. To a exciting moment of staying positive with me throughout my whole process and helping me get into a car that fits my personality. I would recommend this dealership to anyone in need of a car. I strongly believe this dealership will work with you and try their hardest to get you into a car to make your dreams come true.
Overall good experience and nicely explained all car features by Jordan(sales member) and got good deal with customer satisfaction and gave excellent benefits by Rice Toyota. Special thanks to Andy (manager) to make this deal. I can recommend to anybody and it???s good dealership in NC.
When I arrived at the dealership I was greeted by Jason Tate who was just finishing up with another customer. He was good and he was thorough. He was also probably juggling 3,4 customer at a time so there were some lulls and waits. Overall decent experience.
I did get the car I wanted but there was little budging on the price. Paid around $700-$1000 above the NADA suggested retail for the vehicle in excellent shape.
Also beware, their doc fee is $599. Around $200-$300 more than some of the other dealers I went to see. And there is no budging on that either. They were adament about that as well.
It appeared they had a very good inventory of vehicles and a wide variety of them too.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
CarMax treats customers as they should be when they are purchasing a car. They do not pressure you and offer great services. They sit down with you and evaluate payment options that will make you most comfortable. I have nothing but praise for this team and this facility! I will recommend this facility to any and everybody!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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