I got the ball rolling with 4 dealerships but Junior gave me a quick & fair quote over the phone while the others wanted me to do the leg work and get the best deal and then come back to them so they could beat it. Junior just gave me the best deal and it was done. Thanks!
They help you get the vehicle you want with patience, no stereotypical sales pitch and little pressure to buy. In the days after, they continued to take care of my concerns and get all my questions addressed in a timely manner.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
by Not really the 'Family Store' from DealerRater.com
December 5, 2018
Jr was very down to earth, easy to talk to, easy to work with. He listened to what I wanted and made the process easy and convenient. He reached out during the process to check in but was not pushy at all. I would recommend Fred Anderson but specifically Jr Hayes if you are looking for a Toyota in the Raleigh area.
Traded in my leased RAV4 for a new Camry. Excellent service. Got a great new car at the pricepoint I wanted. This is our 4th car with Fred Anderson. We drive past 2-3 other Toyota dealerships to do business with them.
Ken and Erin did what they needed to to make sure that we got the deal of a lifetime. Ken never gave up he tried and tried each time he saw us to get us a New vehicle now we have a 2018 Malibu and we love it
I just purchased a 2019 Highlander from Matt Lowery (sales) and he was awesome to work with. He was very knowledgeable and was able to answer all of my questions. I would work with him again! Justin Heilman (Finance) was great to work with also!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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