My whole experience happened sooo fast and went sooo smooth...
Everyone that I worked with made the deal a very easy event and nice memory
as I haven't 'bought' a car for MANY years. Hayden was VERY helpful and
made sure that I knew that if I needed something/anything to let him know.
I appreciated that he didn't rush or hurry the process and his willingness to meet us
'halfway' was truely helpful for us...! :)
I recently had my 2014 Toyota Tacoma serviced at your dealership. It was the 120,000 mile service and as expected the service was first class. Marshall and his team did an outstanding job! :)
We came to Lithia Toyota Missoula for a specific vehicle for our business. The process was simple and professional. We will definitely return for more vehicles for our business and family. thanks!
Genocept Bioscience Inc
Todd Rust does a fantastic Job! Always keeps me informed upfront as to repairs and cost as well as time frame for completion. Everyone I have dealt with at Karl Tyler goes above and beyond! The multi-point inspections as well as a nice clean vehicle are a welcome bonus. I would recommend them to anyone, and have for vehicle purchase and product support
Buying new car at Lithia Toyota with Andy Kamenski
by Car Shopper from Missoula, MT
November 5, 2018
We needed to buy a car for our business and worked with Andy Kamenski - he was awesome and super helpful in finding us exactly what we needed. Our only complaint (kind of) was how exhaustingly long the process is.......we were at the dealership for over 5 hours.......yuck. If that part could be streamlined somehow it would be an amazing experience.
I initally dealt with Miranda via email, phone and text. She was extremely prompt and efficient in answering/finding answers to all of my questions and concerns. She was patient and personable. She then turned me over to a salesman, Tom Delaney, who finished the process. He was also very easy to deal with. Having had all questions and negotiations handled from home (in Spokane) made the on-site experience at the dealership much quicker and efficient.
The one downside to the whole experience was that when we first got into the vehicle for a test drive, Tom turned on the wipers to clear the moisture. The driver's side wiper was underneath the passenger side wiper and clearly was not working correctly. He untangled them and we presumed it had been a result of the blades having adhered to the windshield with frost earlier in the day. None of us gave the tangled wipers another thought as there was no rain/snow during the test drive.
However, about 40 miles into the drive back to Spokane, precipitation required the use of the wipers. They tangled again and the driver's wiper even went so far to the left it hung up on the outside left mirror! This made for a very nerve-racking experience thinking I would have to drive home w/o the use of wipers, with rain and snow both likely.....
Fortunately, I found a place to pull off and the friend who had brought me to Missoula and was following me home, happened to have a pair of pliers in her car. We were able to tighten the nut holding the driver's wiper in place and successfully complete the trip home without further incident. Thank goodness she did or it could have been disasterous. We should not have had to repair the wipers.....
Other than that, I was completely satisfied.
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