Found a few cars I was interested in online. Called and was told how online works, but I was visiting Houston area the following week, so I decided I wanted to just go to the dealership. I was very impressed how easy this process was. After test driving four cars decided on the Maxima (my third Maxima). Was told it was not ready to roll and it would take a few days for it to be ready. I told the salesman that we were leaving Houston in three days and I needed to take the car with me. Thank you Sergio for making sure my car would be ready and texting me with updates, as I asked about the deadline promised.
The entire shopping and buying experience was effortless , we let the salesman know what we were looking for, and how much we wanted to spend. Everyone we came in contact with, from the salesman to the sales manager to finance, all worked to get us a great deal.
I only talked on the phone with them. The car I was interested in was under contract with someone else. I was only in the area for the day. The next day they contacted me as the other person backed out. By then I was 200 miles away and unable to return for several days. They offered to hold the car for me, I opted not to put any money down, by the weekend the car was still available but we decided to buy new. They were very nice and did keep me updated.
I really like having my car serviced here. I feel like my service rep knows me and cares about this issues I bring him with my car. They do the job right every time and you leave very satisfied. You don't just feel like another number with car problems.
This place truly gets away from being salesman and go above and beyond to make sure the customer gets genuine service. I appreciate their patience with me and kindness even though I was was just a car.
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