This was an excellent experience. Bob Knowlton was knowledgeable and patient with me through the process of purchasing a new vehicle. I traded in my 2008 Toyota 4 Runner and was pleasantly surprised how much they gave me as a trade in towards the purchase of a 2017 Toyota 4 Runner. Very professional folks, outstanding service department, and excellent inventory. I rate this as one of the best car buying experiences I have ever had. I highly recommend Rochester Toyota!
Purchasing the used pickup that I wanted was very easy at Rochester Toyota. There was no pressure, and friendly and efficient service. I had to come back a second day (because I wanted to get a certified check from the bank), and the dealership even drove 1/2 hour to my house to pick me up, so I could drive home in the pickup that day. Very nice!
I was in the market for a new truck, and John found the exact model I wanted in stock. He was generous with his time in the sales process. Gene explained the financial and warranty details to me with complete transparency—even adding a few benefits and inside advice that added value to my purchase. The Toyota Tundra is solid, tight, hefty, peppy, and strong as nails.
I arrived looking for a new car and was greeted by Jonathan. He is warm, friendly and not your “typical” car salesman, but neither was this dealership “typical”.
I am currently in the process of shopping/ buying and jonathan has been wonderful. Everyone here seems like they are truly a part of the Hurlbert family, which you don’t often find.
I highly recommend this dealership and jonathan if you’re looking for an efficient, warm, calm and relaxed car shopping & buying experience.
This dealership goes the extra mile!
We have been buying and leasing with Hurlberts for eight years.
We have built a relationship with our salesman, the finance department, and the dealership that we love.
Thank you Nick, Matt, and Gene for making our experiences phenomenal!
Your ability to make every sale personable, and perfect is what keeps us coming back, and referring you to our friends.
Thank you, again!
I called Toyota to see if they could find me new wheel coverings for my Rav 4 and Justin was so very helpful. He called me right back and gave me all the information I needed very polite and caring! He got right on tracking my car parts down and called me back within the hour. Great place to go and get the things you need!
Our experience at Rochester Toyota was excellent. Our salesman, Robert Knowlton was friendly, knowledgeable and professional. He made our experience very comfortable and enjoyable. There was no pressure, just a relaxed atmosphere. The entire experience far exceeded our expectations. We wish there were more people like Bob. He's definitely a people person who enjoys what he does and cares about his customers.
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