From start to finish Sam Sayes provided Excellent customer service. From communicating what my vehicle needed for maintenance, to scheduling an Uber ride home, to keeping me posted on a repair and dealing with insurance, it all went smoothly and vehicle was finished on date he stated it would be. Could not ask for more! 5 Stars :)
Everyone I interacted with was positive and professional. Seth met me with a handshake when I arrived, and we parted the same way. Anyone can do a good job when things go right, your team made it work when there were challenges. Namely a dead battery and constant rain while trying to detail the vehicle. I was in the customer service business for nearly 50 years and it is easy for me to tell when employees are sincere with their interactions with me. Seth, Carl and Kate were always positive and professional, as was, I assume the used car manager that was on duty Saturday afternoon, but I regret forgetting his name. I will recommend Sheehy to family and friends without reservation and will certainly consider them in my next purchase.
I had the best experience with this service department
by regacoleman from DealerRater.com
October 4, 2018
My service advisor Paul Sonnhalter gave me the most outstanding service that I am compelled to give him and his service department the utmost respect and recommendation that I have ever given to any service department in my over 42 years of driving and owning a car. A job well done to you PAUL SONNHALTER, I will forever be in debt to you.
The Service Department is the best in the area. They get you in and out as quickly as possible. Also the Priority Toyota Service Advisors do not try to sell you something you don't like other dealers I have been to.
I wish I had read reviews before going to this facility. I respect the salesperson Usman and his manager for the time and negotiations in extended hours. However, the idiot in the financing department was extremely rude. This facility needs to hire people who know how to provide good customer service.
We were here to buy two Limited Platinum Highlanders. The negotiation process took time past closing time, which was fine as many dealers have dealt with me in the extended hours. However, the guy in financing department was very rude and told us as we kept him hostage until the late hours and therefore we must buy the car in the high interest rate offered by him.
Upon telling him we would finalize the deal next day after talking to hour bank to get best rate, he said he literally said in raised voice that he hope we don’t get the car and someone else buy it, and we must leave the facility as soon as we can.
They have no idea how much business they have lost just by being disrespectful.
I went in to look at a car that was at this Alexandria location. Right from the beginning Habib Mehdi gave me a warm welcome and took great care of me. Habib was very knowledgeable about his cars and helped me feel very comfortable with the car. After assuring i was ready to move forward he handed me over to Hash Abbasi, Also another team member of this Alexandria location. Both these guys really took the time to make sure I was ready to go. I will always recommend this location to my friends and family. Awesome job guys, thanks for your help as always!
- I received a phone call promptly from a sales rep from Miller after putting in an online request via the Costco auto program.
- The sales people that I worked with very helpful in answering my questions, sincere, and there was no pressure to buy right now. A pleasant transaction overall.
I bought my vehicle from Warrenton Toyota and have brought both mine and my wife's car here for service. Great place to do business with. Staff is awesome.
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