Ignore my last review. I wrote that out of frustration.
When they heard about my issue about a used car that I bought from there, they immediately worked hard for me to get my issued resolved. They went and fought for me and made sure that the coverage for the extended warranty went through.
Then they provided me with a brand new rental! They kept me informed of the process each step of the way and were so kind and courteous along the way.
My friends and family were shocked and surprised at how well a car dealership treated me that they want to go there for their next car.
I don't know of any car dealership that treats their customers so well, I would recommend them time and time again.
I went to Toyota knowing I had to lease a new car as mine had been totalled due to a fallen tree limb. I had no idea what to get or what I could afford. Arnold Cwirka was a miracle worker..he took time to show me my best options and was very patient during the process..I walked out with a brand new, gorgeous car. The whole Toyota experience was 5 stars !!
Ashley found our last car before we retire.this was our 4th car from this dealer,Ashley. Was fantastic ..Brian the sales manager was also great he made it happen.Arnold another dale man helped also.and our closing was smooth with Emily.she had helped us 3 our of the 4 cars that we bought..Toyota products are really good..and the sevice dept is great ..Robbie is the go to guy.
I would like to thank Arnold Cwirko and staff at Battlefield for making my purchase of a 2018 Highlander a unique experience. Arnold was professional and courteous. There were no pressure tactics & the overall experience a plus. Recommend Arnold and Battlefield highly
not the place to get an internet deal, i felt like they were not taking me seriously, their best and final offer was the same as the internet ad. it wasn't till i got a better deal they wanted to beat it. wasted a lot of time, got a much better deal at another dealer and bought the car.
As a USAA member, Ashley Rutherford contacted me promptly and was friendly and professional. She answered all my questions and took care of me and my family while we waited for paperwork. Facility looks great. Massage chairs are a big Plus.
My husband and I had a reason to be in Culpepper for a family event so we decided to head down early and visit the Toyota dealership. From first meeting with sales agent, Joshua Calaway to dealing with Finance Emily Schulyer our experience was friendly and non- contentious. I would recommend anyone looking for a new or used Toyota to make the trip. You wouldn't be disappointed. You are treated respectfully and you leave feeling you will be back again for another car.
It was not detailed very good and buying at night caught me off guard. It was pretty hassle free and the dealership was nice. Customer service would have been higher if they would have given me a full tank of gas though. Overall glad to make the purchase and the car has been an excellent vehicle, still own it. Thank you!
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