Very energetic and helpful. Very good at follow up. I probably got 10 calls a week checking to see if there was anything else they could do for me. They even called to see if some had called. I ended up not buying the car I looked at. It had more miles on it than I wanted.
I went to Toyota of Grand Rapids knowing what car I wanted and it was a cash purchase, so you can imagine our surprise, when the entire process took 4 hours. We took a short test drive, then discussed terms with the nice sales associate, then we had to wait for our turn for the final step with the finance officer. Even though we were paying cash for our vehicle, we had to wait while others struggled to get financing. When we finally had our turn it took less than 10 mins, but we had to wait almost 3 hours for our turn. It would have been nice if they would have had an express lane for those who didn't need financing.
Ben DeKruyter the service I received was excellent. This is no surprise since I have worked with him for nearly a decade with all my Toyota's. His knowledge, communication skills, non pushing attitude. All these and more I appreciate when I bring my vehicles in for service. Thanks Ben for another great experience at Toyota of Grand Rapids.
I recently purchased a new 4Runner from Darren Harold. It is the third vehicle I have purchased from him since 2008. I will very likely purchase my fourth Toyota from him when the need arises. That is probably the highest compliment I can give a sales representative.
We just bought our 3rd or 4th car from Mike VanHohenstein at Crown. Once again, it was a seamless and pleasant experience - not something I can say for every car buying experience I have ever had. Mike's a great guy who provides fair pricing and attention to detail. We recommend him and this dealership to anyone looking for new car.
We had a great experience in buying a car from you. Everyone there treated us with respect and patience. They explained everything thoroughly. We felt very comfortable and felt you gave us a very good deal. ee will continue to deal with you. Thank you so much. Bill and Pat Abbott
Never made it to crown the car sold ! But the dealership was very quick and responsive to my inquiries and made every attempt to ease my curiosity as to the condition and price of the vehicle in question. I’m sure I would of enjoyed the car as well as the dealership ! It was a really good deal chic
Mitch Was the reason we purchased our vehicle at this location. We had looked other places but nobody was as knowledgeable, friendly and empathetic to our needs. He made a great deal with us and I left feeling comfortable and excited with how things turned out.
Great customer service and support throughout the entire purchasing process.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.