This was our first Toyota to purchase. The Hylander comes highly recommended by Consumer Reports and many others. We know Ben personally, but he was very professional and helpful during our decision process without being overbearing. Kodey also was very helpful during the financing part. We are very happy with our purchase.
I dropped my vehicle off for oil change, rotate and balance. I verbalize my request to Larry and female staff member who checked over my vehicle. I specifically requested for a mat to be used to avoid oil stains on my carpet and to be careful when balancing because I previously had rims damaged. Larry obliged. A balance was not conducted on my vehicle per my request. I was allowed a coupon discount. Now I will have to reschedule a balance for my vehicle and be inconvieniced.
I went in not knowing what the problem was with my vehicle they were fast, friendly, & had my vehicle back to me by the end of the day. Larry stayed in communication with me throughout the entire process - let me know what needed to be done, asked if I wanted to proceed, & sent me pictures of the issues they discovered. Very professional - I was very impressed. They just gained a regular customer!
I've taken my car in twice for a rattle which they heard the first time and told me to bring it back. The second time, they just acted like they couldn't hear it and nothing could be done. When I called the service manager, Jeremy, he explained in detail what they tried and we discussed other options. I told him, the people at the desk need to communicate better and he listened to my feedback. I'll try a third time and let you know!
Chuck in service has always taken excellent care of the service needs for my Tundra. He listens attentively, keeps me up to date on progress/time estimates, goes over the work performed without rush, and schedules my future appointments based on the mileage that I drive. Very accommodating, professional, and personable. I enjoy and trust having Chuck as my go-to person.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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