Honestly, our salesman, Sam Riner, made this the best, most comfortable car purchase we've ever experienced. He was extremely knowledgeable about the vehicle we were buying (2018 4Runner TRD) and took the time to explain it all to us. Not only that, because we were crunched for time, Sam brought us the vehicle all the way from Madisonville to Humble, TX - that's 184 miles round trip! And such a gentleman! We are grateful.
I would recommend Keith as a top in car sales. I went there not knowing him and his customer service was more than I could have expected. He was very knowledgeable about my vehicle pick and never pushed me in decision making. Very professional and I would use him again to buy another vehicle. He???s a asset to the Thus dealership.
Soft sale, comfortable atmosphere, excellent customer service definitely made this purchase a pleasant experience. Dealing with Sam Riner was a breeze & his enthusiasm is contagious. His professionalism plus his down-home manner won our hearts. This dealership allowed me to put $500 down on a truck- for a 6 day hold -fully refundable- until we were able to make the 75 mile trip. We paid cash, so do not have a review on financing. I am an owner/operator of a retail sales store for over 25 years. Trust me, I know customer service and these guys are on top of it.
This is my second automobile purchased with this dealership,I'm 68 years young and have purchased many vehicles from many dealerships . I have never received the Care and Concern that I receive from the employees of Atkinson Toyota of Madisonville. Rachel answers the phone with a smile every time and truly makes you feel special from the start, Keith Yeomans the person I dealt with the most took the time and made the effort to ask questions and get to know me some as to better help with the right automobile for my family. Because I live over an hour and a half away I spent a lot of time on the phone asking questions and comparing different options online, a couple of times Keith was either with someone or out for the moment, so I was then speaking to Billy Bean who knew about my conversations with Keith and he also asked questions about my wants and needs ,showing true desire in making sure that was getting the best deal . Keith and Billy working with my credit score and the upside down trade in were able to let me drive out with a 2018 Toyota Tacoma with a low down payment and very reasonable payments, but before I drove away Carey Johnson reviewed the make ready process that had been already performed and explained the maintenance schedule and how the new Toyota's differ from some older models so that I wouldn't be worried and even set up a appointment for my 5000 mile 1st maintenance visit. I will recommend Keith and Billy as well as Atkinson Dealership of Madisonville to anyone and everyone because of the Outstanding Customer Service that I have received there, saying that they exceeded my expectations is a under statement
My family and I had gone to multiple Toyota dealerships, 1 Honda, 1 Nissan, and 1 Chevy, prior to speaking to Sam and David over the phone. After speaking with them I drive over an hour to do business with them. I feel as though they worked hard to get a deal done and easily provided better customer service and communication than my previous visits to other dealerships.
Trey was so helpful in helping my family of 5 find a car that fit our needs to a ???T???! He went above and beyond for us In finding a car that not only was the right size but also a great price for our budget! He was patient and kind through the whole process.
I have purchased two vehicles here from Keith. They work with you and do not act stuck up like other dealerships. It was an easy process with them and nothing was hidden. When people ask where to get a car or truck I send them here.
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