I have bought or leased 4 different cars from Toyota of Muncie. The sales agents are top notch and the process was extremely smooth. Mike in financing is excellent to work with. The dealership is a delight to wait for your car while it's being maintained. Clean with a great coffee bar. Overall a very pleasant experience.
Great experience. Have bought multiple vehicles from this group. Geoff Cook has helped me with every purchase every step of the way. I won't go anywhere else. I feel like Geoff has my best interest in mind and I can trust him to give us the best possible deal he can. I have never felt pressured to buy anything.
David Rhum we would like to thank-you very much for your service in buying our new Highland. There were no pressure tactics, just a willingness to find out what we were looking for & our expectations. You then set out to make that happen. You helped make a usually painful process painless & easy. Your knowlege, attention to detail, & willingness to help make the process possible was greatly appreciated. As you know, for us, the sales department and service department were a very important factor in traveling from Fort Wayne to Muncie. After working with you, we feel we definitely made the right choice. Thank-you again! We absolutely love the car!
Mickey and Chad were excellent to work with! No pressure to purchase but very willing to show the cars that were on the lot. Even in the finance department there was no pressure to add unneeded expense to the vehicle, options were offered but in no way pushed. This is by far the best dealership I have ever worked with to purchase a car!
Great deal on a new 2018 Avalon. The sales process was quick, efficient, and courteous. This dealer is also the COSTCO dealer for central Indiana. I would highly recommend them if you are a Costco member.
Darnel is such a gem and certainly brings credit upon Toyota and himself. He absolutely knows mo stramgers, very polite. emergetic, proposed all specials that requires no negotiations. We were confident that he valued us a part of the "Toyota Family" as he personally introduced us to EVERY employee we encountered! This is was our first visit, but far, not our last. We will be purchasing out next vehicle for selves and our son within the next 2 month's. THE BEST car buying experience ever!!!! I'm send family and friends your way as I know anyone there will treat them well
Thanks Darnel and Our Toyota Family
I've always dreaded the car-buying process due to high pressure salesmen and game-playing sales managers. Wow was I surprised when we visited Toyota of Muncie. I found they had the very car we were looking for online but they are three hours away from our home. I spoke to Devin (internet and Costco sales mgr.) via email and let him know we'd be driving up to see the car but wouldn't be able to come until the weekend, (four days away). He said "No problem" and that he'd put it on hold until we arrived. We drove up bright and early Saturday morning and actually arrived before Devin had come to work and we're met in the parking lot by a gentleman who greeted us and said Devin would be along shortly, "Would we like to go ahead and drive the car?" After spending some time checking out the vehicle, we met with Devin, who had everything already prepared for us, answered our questions and in no time at all we had completed the sale and were heading home with our new car. Total time spent was barely more than an hour. They also filled the tank for us. I can honestly say my wife and I have never had a more pleasant car-buying experience. If I find myself in need of another car I will certainly check with them first. The three-hour drive was worth it.
I highly recommend Muncie Toyota. I also highly recommend Mickey, the salesperson who quickly helped me find and secure an excellent vehicle at a very fair price. The finance representatives also worked very hard to get me a monthly payment that I could afford. I received excellent customer service and an excellent product, and I would not hesitate to recommend Muncie Toyota to anyone.
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