Great experience. Matt was very helpful in explaining the different features on the various Highlander models. Helped me quickly figure out which one I wanted. Second highlander from Russ Darrow. Great customer service keeps me coming back.
Travis was able to help me find a new van that met my specifications. The entire experience was smooth and easy. I appreciated the time he took and the follow up after we purchased to make sure we didn't have any questions and to see if all was good. I would recommend others to buy from Russ Darrow and to seek out Travis for assistance.
The whole staff was pleasant and kind. They made my purchase easy and they were very helpful. Even after my trade in, I forgot some things in my truck and they help me retrieve my things. I'm very happy with my experience.
Ben Lakis was our sales person and was very professional. It was found, after the sale, the key fab for pre-owned vehicle was not in the dealership's possession. Ben spent nearly a week tracking it down and retrieved it for us. It was very much appreciated. The closing on the vehicle was quick and easy as well. It was a very good experience.
The sales consultant was pleasant and well informed about the vehicle I was interested in. The buying process went quite smoothly, The person in the financial department was very courteous, informative and thorough.
I had a great experience at Toyota. I've bought cars from them before, 11 years ago, and the process went just as smooth. Each employee was honest and went through each part of the process thoroughly, and I always felt comfortable.
Compared to other local dealerships, this place rocks!
by jamesb from DealerRater.com
November 26, 2018
Left Wilde due to high pressure tactics. VIsited Toyota of Brookfield where Zach Z was the sales professional that greeted me and showed me a choice of used RAV4s. It was like night and day working with him. Courteous, knowledgable and NO PRESSURE! We will be back to buy our vehicle here.
Ben was a great help all through the process. He answered my questions honestly and directly. I was able to get exactly what I was looking for. I always hate making a vehicle purchase, however this was the most worry free experience I have ever had. Thank you so much!
I can't say enough about Pat Duket and the way he handled our buying and selling experience. Buying and trading in a car can be a real nightmare to say the least however Pat made it a great experience. We felt he went to bat for us for our trade and was fair with the price on the new car. He was very patience and walked us through all the paperwork and the cars we were interested in. We did not feel rushed or pushed into buying a car. The people at the Dealership were very nice and accommodating. The waiting room along with the kids room was superb! Thank you Pat for a wonderful experience and the professional guidance you delivered. Cheers JD
Great overall experience; Phenomenal sales experience
by Joel H from DealerRater.com
November 25, 2018
My wife and I had a great experience at Toyota of Brookfield. Staff members were friendly and patient, and provided the best car buying experience I have had. We worked with Peter Van Dercreek, who was a phenomenal sales consultant. He is extremely patient and very personable. While newer to the position, he was transparent in what he was unsure on and always ensured we had our questions/concerns answered/adressed. Thank you Peter!
Jimmy V helped me when no one else could figure out my problem. He fixed it in seconds! Thank you Jimmy V you are the best.
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