Usually, when you have a bad outcome, people bash the service provider, but not in this case. I wasn't able to get approved without a down payment for a car. But I would like to take out the time and Thank Marcus England from the upmost, for the outstanding customer service, he has been giving me for the past 2 weeks. If you ever need a car, with challenging credit, please contact CarMax Fort worth. Marcus and the fantastic Finance team tried very hard to get me approved. I didn't get a car but the Customer Service shows that CarMax out value in there employees.
Thanks so much, I pray Gods Blessings at this place, and that y'all sale 75 cars this weekend.
I have now been to this facility twice in the last two years (once to get an appraisal for a vehicle I ended up selling myself and now (Sept/2018) for a used vehicle purchase. Both times great, but this most recent was a shockingly easy process throughout with a very good person (Greg Leo) from CarMax.
I had a specific need and the car was in CA (I am in TX) and Greg set up delivery, responded to any request I had, and kept me informed at all times of the stages. When I met him for actual purchase, I was in and out of the process (including a trade in) in 2 hours (prob could have done less but we got along well). This IS the way car buying should be done! Period. Great people, great business model.
I also used CarMax financing with zero issues (excellent credit) and there is no pressure involved whatsoever (it is built into their process).
Excellent customer service. We purchased a 2008 Audi A6 for my college daughter. Nice ride. The unfortunate thing is when we went to drive it home and put gas in it, it would not start. This is when normally things would go south. But not with this dealer. Eyad said bring it back in and I will fix it. He not only fixed the problem but checked for other issues and fixed those as well. The issue is one that I read is an issue with older Audi cars: gas cam shaft. He replaced that, the battery, and did an oil change which means we will not have to do another oil change for another 10,000 miles. Oh, did I mention how Ahmed, on a Sunday when they were closed, came so that my daughter could see the car before she had to head back to school? They were patient with us through the process of securing the funding with our bank since we saw the car after banking hours. And although I picked up the car when Eyad was not there, he texted me to give me tips on maintenance afterwards. My husband has already decided that our next car will definitely come from them. I had read their reviews and new they were rated high but now I see why! Need a quality used import? Go see Eyad and Ahmed at Speed Motors!!
Finding a new car is so stressful especially when having to do it in a hurry. Mo really helped us through the process. When I wanted to tear my hair out he along with my fiance really calmed me down. I will definitely come back and recommend.
These are good guys who tried really hard to get me into a good car. My height and leg length made it difficult, but I was shown several great cars that just didn't fit. The one that did I decided against because it was a luxury car, and I didn't want that route. But, all the folks here are great.
Frendlinest, professionalism, effectiveness. Willingness to listen and solve. Timely feedback and communication. Presentation and knowledge on a particular model. Patience and politeness,Ooverall representation of a dealership
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