by Florida Buyer - Infiniti QX80 from DealerRater.com
December 6, 2018
I purchased a QX80 from Nalley Infiniti with the assistance of Larry Jamison and Stasha. These two individuals provided a wonderful and seamless customer experience. Pricing brought me in, price was honored fully without shenanigans, and the staff could not have been better.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
Usual bait and switch car ad. Ad stated 21k for a Ford Mustang GT but when contacted the price was 30k. Talked to a sales rep about other cars in inventory and literally every car she sent info on was priced over the budget we discussed.
by CaryC from Douglasville GA (metro Atlanta area)
November 1, 2018
I have been sesrching for a low-cost second car since May. It is now late November. In the past, I have been sent on test drives by other dealers selling in this price range in cars with no gas, rotten tires, and systems barely hanging on. (I seriously feared for my life in the car with no working windshield wipers!).Cut to the important part: my experience with AutoNation Ford Marietta (GA) was thoroughly professional, honest, and considerate. I took the car to my mechanic, who pronounced it in sound condition, despite high mileage. AutoNation had already made the repairs to make this car safe and affordable. I anticipate only minor maintenance in the near future. I would definitely recommend this dealer to a friend.
In-and-out, fast service & NO stress... THANK YOU!
by SLovett from Norcross, GA
July 4, 2018
I went to Carmax on 4th of July. The place was not super packed, so that was great. We had a little 9th month old on tow, and were nervous that it would take us all day to shop. The only thing that took a lot of time was waiting for a sales man. Apparently, the new young guys at the front were more interested in flirting (yes flirting) with each other and playing around than realizing that we needed help or just plainly asking us if we were being helped. That really bothered me, as we wasted 30 mins just sitting dumb. The front desk girl was no help.. she was the one to tell us to sit and wait and then no where to be seen. Finally someone professional and extremely courteous walked by ... the service manager. He quickly apologized for our wait, and brought along Daniel Claudio. I am SOOOOOOOOOOOooooO thankful he did. Danny was professional, kind, humble, hard-working, and just all the way a pleasure to work with. He represented Carmax the way it should be. He took the details of what we were looking for and walked us around to cars that would fit our needs. The second car (nissan pathfinder) was a recommendation from him... and that was the car we bought. Danny if you're reading this... THANK YOU! You're such a great employee and that deserves recognition.
Alque was very knowledgeable and helpful. This dealership carries only premium quality cars and offers competitive prices that are hard to find anywhere else. Great customer service, if you’re in Atlanta and in need of a vehicle this is the place to come.
Debbie, was the best sales representative. She answered all questions that we had and handled several of our immediate concerns with our car. We needed a minor engine repair and she immediately arranged to have the car looked at by a mechanic and gave us a loaner vehicle without us having to ask. I have been so pleased with this purchase and would definitely use 1st Choice Autos again.
Simply put the best experience I have ever had purchasing a car. Personally I have never owned anything but a Ford and after working with William Andrews and Eric Hogue to purchase 5 trucks for work I made up my mind that they would get my personal vehicles as well. They both are genuine, sincere, honest and always follow up. Really I could not imagine a better experience purchasing a car. You all will now get my business when my wife needs a new SUV and once my boys start coming of age.
I would especially like to point out Eric's professionalism. In my business I can be very tough on vendors and he was awesome and never wavered in being polite and professional. As for my personal purchase he exceeded my expectations again. I told him I didn't have time to come in and spend a lot of time. He took everything I sent him about what I wanted and found exactly that truck and created an even better version.
At delivery time William was a first class customer service experience and that comes from someone who was trained in hospitality by Ritz Carlton.
I look forward to many years of vehicle purchases.
It was a clean and nice dealership. However, the car I was looking at was too highly priced and even though I showed them other cars from other dealers with way lower prices, they wouldn’t negotiate. It was a waste of my time.
Bought a car and had to get some repairs done after 5 months of having it because it is not included with my warranty. They need to do full car inspections before they let customers drive off the lot. Il probably trade the car in after one more year.
I have personally owned 11-13 Lexus vehicles since my first LS400 in 1990. We have experienced a number of salespeople over the last 18 years, but none as efficient and personable as Chad Douglas. My purchase of a 2018 LC500 and the trade of my Mercedes SL500 was all done over the phone as I live in Texas. Chad and Nalley Lexus helped to make this purchase enjoyable. Thank you!!! Larry K.
NO FEES & making it all about the customer!! I was very happy with my purchase!!
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