My wife and are both now on our 3rd lease each all from TOP. This was vehicle number 6 and both Salesman, Zee Umar and Finance Manager, Kal Mian made it flawless, easy, and another first class experience. I am always grateful for the staff here with each visit, but this one was by far the best one yet. Thank you for great service!! I love my new Camry SE!!
best car I've ever owned
by f2t2 from Dayton, Ohio
November 10, 2018
The car is spacious front and back. Plenty of storage with two glove boxes. large rear storage with hatch. I love the exterior. Excellent sound system.
I bought a year old BMW. The price was better than I found at other dealerships. They were prepared to go as slow as I wanted and answer all my questions, but that's not what I wanted. I wanted fast! So after a quick test drive went in and signed the paperwork, while they washed it for me. They let me leave my old car there and drive my new car home. There was a headlight malfunction and they said it was completely covered under warranty. However, because it was a software issue, Carmax said I needed to take it to BMW, but that Carmax would cover any costs. They were true to their word!
This is absolutely the best car I've ever owned.
by NCGuy from Greensboro, NC
December 25, 2018
While not stylish, this car met all of my needs and has been the most reliable vehicle I've ever owned. I would absolutely purchase this car again.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Best gas mileage
by SamanthaK from Oxford, Mississippi
January 1, 2019
After researching lots of cars and SUVs I decided on another Prius. I had bought my daughter a used 2009 Prius with under 200,000 miles and we drove from northern Mississippi to eastern Florida and back for $72. As a retiree on a budget I need a reliable car with great gas mileage. It also has adequate cargo room for all our stuff. Her prius lasted to over 300,000 miles until the catalytic converter went out. So I’m hoping my 2015 lasts as long as hers did. It is a bit noisy but so was my Nissan minivan so I’m okay with that. This Prius is beautiful inside and out and I love all the tech features. The navigation system could be easier to use but perhaps after I learn how to use it, it won’t be an issue. It does have voice controls too that I’ll learn at some point.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Good little car, minimal perks
by pipersbs from Norman, Ok
December 11, 2018
My Prius was a fantastic little car for gas mileage. I had the level 4, with all of the bells and whistles. However for the price, it still felt like a cheap little car. The bells and whistles were pretty basic. It was small, not very smooth and semi noisy. Dollar for dollar, I think you could invest the same amount of money and get a higher end option in a different car. The upside was, even with a lead foot, I got great gas mileage and the car had plenty of get up and go, especially with power mode on.
They really treat their customers with compassion. The service was awesome. They listen to what I really needed and I left the dealership with a brand new car that was impossible for me to get at other dealerships.
A perfect city driving commuter car
by David H from Columbia, TN
October 17, 2018
This is the 3rd Prius I have owned my wife's car is a 2012 Prius V with over 130k miles on it. I have never had a Prius break down nor have I ever had to replace the main battery. An excellent car for anyone but especially for urban drivers.
I had been searching for a tundra for a month and found one online through car fax late at night. I emailed to see if it was available and received a response immediately. Forkan was my contact and he was extremely helpful. My wife and I had been planning on visiting a closet dealership in the morning but I thought I try the Plano Toyota because the listed price was really good. Let???s just say it was worth the hour drive from Fort Worth because everyone at the Plano dealership, especially Forkan we???re so helpful and made the experience great.
GREAT VALUE AND SAVING ON GAS
by DUKE from West Hollywood
August 24, 2018
Our main reason for buying Prius is to reward the effort automakers are putting into fuel efficiency. Prius is tops in this category currently. We've been able to exceed the EPA estimates for overall and year-round driving even in a colder climate. Our 2015 is a reasonably comfortable car at a decent price.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
Most reliable vehicle in its class, for sure!
by RavGal from Gabriola BC Canada
August 2, 2018
This car was "the best"! fuel efficient, reliable, comfortable to drive, road holding second to none! good acceleration and speed .... had to trade in only because I needed a vehicle with more height - shame this vehicle is so low .... so now have Rav4 Hybrid - will always stay with Toyota as this manufacturer has proved that they produce only quality - previously had 3 other Prius.
I have now been to this facility twice in the last two years (once to get an appraisal for a vehicle I ended up selling myself and now (Sept/2018) for a used vehicle purchase. Both times great, but this most recent was a shockingly easy process throughout with a very good person (Greg Leo) from CarMax.
I had a specific need and the car was in CA (I am in TX) and Greg set up delivery, responded to any request I had, and kept me informed at all times of the stages. When I met him for actual purchase, I was in and out of the process (including a trade in) in 2 hours (prob could have done less but we got along well). This IS the way car buying should be done! Period. Great people, great business model.
I also used CarMax financing with zero issues (excellent credit) and there is no pressure involved whatsoever (it is built into their process).
excellent reliability was never afraid to travel
by John from Pittsburgh Pa
July 19, 2018
the car meets everything I expected the only thing I don't like is the front sits to low to the ground easy to bottom out
Glen was very helpful and got me a screaming deal, made sure I was well taken care of and treated me like family. Overall a great experience and would definitely recommend him to anyone looking to buy or just in the market.
Toyota Prius 2015
by REZA from KENT
July 16, 2018
My favorite car. Excellent gas mileage and economical. I have not had to replace the brakes on this vehicle. The towing of ladders or taking trash or recycle, hauling large items or multiple shopping item is great because the seats lay down. The console is defined with driver convenience. Everything is located so I can focus on driving and not hunting around for anything. The storage throughout the car is amazing and the legroom for all passengers is very roomy. Even the six foot teenage nephew. However, my Prius does not have a backup camera. The voice system when making a phone calls is not all that great. The auxiliary battery was a little pricey. Not explained that it would have to be replaced after six years. Also, the keyless remote batteries are a rare make, costly, and do not last.
Wasn???t too happy with the manager, but I???m a first time car buyer and was very nervous going in by myself. I was very fortunate to have Gill assist me and didn???t feel like he was trying to take advantage of me. He was very honest about his thoughts on each car I looked at and I???m so thankful for Gill. Not to pleased with the dealerships car options or the fact that I noticed a huge scratch on my car window after purchasing and no one told me anything and it wasn???t in the car history reports either. I was looking at 2 other cars and asked if the Manager would at least fix the scratch but he gave me a hard time even after I told him I switched from Mini of Plano to Toyota because I heard great things about the customer service. Overall Gill was absolutely amazing.
So far it's WONDERFUL. Haven't bought gas yet.
by Butterflies from Columbus, Oh
July 15, 2018
It's beautiful, easy to drive, hardly makes a sound, handles well, feels sturdy to the ground and better for environment and won't be looking for gas much!
I worked with Adnan on the purchase of a RAV4. Not once did I feel pressured by him and I really feel like he was looking for out for my best interests. He was polite, friendly, and made for a great overall experience.
My second purchase from this dealership. Fast, courteous, friendly, professional service staff who aim to please and win the trust of each customer. Tim Sechrest was able to put my wife in a pre-owned certified vehicle she absolutely loves. Thanks Tim.
I bought my 2000 Tundra new in August 1999. Keep it in tip top shape always. Had emergency 11-15-2018/Monday after starting Tundra. Running rough & engine check light came on. I had to take my Wife to an appointment at UT Southwestern Hospital in Dallas, Tx for followup on a recent surgery. I called Justin Ryan, Service Mgr at Pat Lobb Toyota in McKinney, Tx. Justin gave me a loaner vehicle at no cost while my Tundra was being repaired by my always go to Senior Certified Master Tech, Jeff Colefield. The #2 Cylinder Coil (8 Cylinder Engine) had malfunctioned and needed replacing. These 2 people who I always depend on when any of my vehicles need repairing, came to my rescue in this emergency situation. It was a great stress relief knowing I could depend on them to meet my vehicle repair needs. Thanks so much Justin Ryan & Jeff Colefield
Started out online by completing a credit app. The sales team was quick to respond and made the entire process very easy. I actually think the time I spent at the dealership is the least amount of time I have EVER had to spend! Karen was very courteous and really took a lot of the pressure off the entire buying process. Thanks for making it a pleasurable experience!! I???d definitely do business with again!
The service was great with Mr Church, the problem was they left oil spillage on the chassis and returned home to find out the next day oil drips on the garage floor !!!
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