Service Department Alexandria Toyota is Excellent!
by Pat Robinson from Alexandria VA
February 28, 2017
I consistently get exceptional customer service from everyone at Alexandria Toyota's service department. Their caring and professional attitudse makes it a pleasure to take my car in for maintenance. My service point of contact is Mr. Jerry Gerdes and he is absolutely excellent!!! Jerry is knowledgeable about service being provided, patient in explaining the service, realistic about the time estimates for service, informative about service changes required based on unexpected problems identified, attentive to his customers, and he is very personable. He uses these qualities with all of his customers as I have observed him for several years skillfully providing these qualities to us. He makes me feel as if I am the only customer he has as he expeditiously attends to my service requirements with the highest level of skill, efficiency, and professionalism. Jerry is the best and one of the top 3 reasons that I will purchase my next Toyota from Alexandria Toyota.
But we offer a lifetime warranty on our repairs...
by BillFairfax from Fairfax
August 14, 2018
Our 16 year old Lexus needed a new alternator. A bit over $2,000. Priced at a Lexus dealership: about one-half that sum. Why the difference in cost? They warranty the work for the life of the car. Let’s figure. What, exactly, IS the expected life of the car?
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