Ben Lakis was our sales person and was very professional. It was found, after the sale, the key fab for pre-owned vehicle was not in the dealership's possession. Ben spent nearly a week tracking it down and retrieved it for us. It was very much appreciated. The closing on the vehicle was quick and easy as well. It was a very good experience.
The sales consultant was pleasant and well informed about the vehicle I was interested in. The buying process went quite smoothly, The person in the financial department was very courteous, informative and thorough.
I had a great experience at Toyota. I've bought cars from them before, 11 years ago, and the process went just as smooth. Each employee was honest and went through each part of the process thoroughly, and I always felt comfortable.
The whole staff was pleasant and kind. They made my purchase easy and they were very helpful. Even after my trade in, I forgot some things in my truck and they help me retrieve my things. I'm very happy with my experience.
I worked with Al Hussain, and he was great. He was warm and friendly as well as knowledgeable about the 4 Runner and Tacoma. I Spent some time at the dealership in making my decision and Al took the time to explain the details of the vehicles and he wanted me to be happy with the purchase. I had great experience at Heiser Toyota and is truly my dealer of choice.
Everything went pretty smoothly and Alex was great. However, before the sale we saw our low pressure light was on, they said it was due to it being cold and they would fill it up and it would be great. The light came back on after we drove to Appleton and back. (Days after purchasing it) My husband called and left a message and days later has not heard back.
After an accident left us with one broke down truck and a totaled Highlander. Tony helped us get a used Highlander and an used Tundra. Very happy with both vehicles and made a difficult time easier for our family. Tony was great to work with and will look to him for help in the future.
Had a wonderful experience here. Called to set up a test drive. When I got there, they had the car ready for me. They were upfront about everything and trading in my old car was easy. I did not feel pressured, and was treated as though my business was important to them. I left the same night with the car I wanted and am very happy with my decision. I will definitely look to shop here again in the future. Thank you for everything.
Great experience. Matt was very helpful in explaining the different features on the various Highlander models. Helped me quickly figure out which one I wanted. Second highlander from Russ Darrow. Great customer service keeps me coming back.
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