Working with jeff Williams has been GREAT. He has been so helpful and on top of things with our new van even long after the purchase was finalized. I really appreciate everything the dealership has done for us
Drove four hours to reach this dealership which was out of state for us. Pricing of the vehicle and trade in allowance very fair, worth the drive. Salesperson and sales managers very polite and accommodating with very easy buying process. Our only complaint is the not so optimal communication between the sales team, finance team and repair shop. All was well in the end but it could have been a perfect transaction, rather than a lot of back and forth. Overall, we would shop there again but beware of potential miscommunications between their staff.
I wish we had went here first - would have gotten about 3 hours of our life back. No BS, No hassle, no back and forth with the mysterious negotiator in the back room - this place was great! Ask for Johnny V - straight shooter, you will not be disappointed.
I'm 10 minutes from the M'boro dealership. After 3 terrible experiences with that service dept, I decided to try the Cool Springs location. OMG! It was very busy that morning, but my rep was professional, listened to my expectations, and delivered! They have a customer for life now. He even checked to ensure my expectations were met. I will drive the distance for great customer service.
I've never had a car buying experience as quick, easy, and efficient as my recent purchase experience with Toyota of Cool Springs. From sales to finance, Alan Richardson (Superman) to Ken James, I appreciated their honesty and respect for my time.
We had an amazing experience at Toyota of Murfreesboro. Matt Breaux is awesome and everyone should go see him. They worked with us and got us the car we wanted for the price we wanted.
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