I recently purchased a Toyota from DCH and Lisa Ocasio. Lisa did a phenomenal job matching me with a car that fit my needs. She was professional courteous and did a great job getting me an excellent price and financing. I highly recommend Lisa and DCH.
Alex Gomez is the best salesperson!! It’s our first time at DCH Toyota and we are very happy and satisfied with our purchase experience. Alex provided excellent customer service all throughout, including post-sales service. He advised us on the value of the vehicle, selections, was very patient in answering all our questions, knowledgeable, quick to respond to our inquiries, very professional service, friendly. Highly recommend Alex at DCH Toyota to friends and family! He is the best.
The process of buying a new car is very overwhelming and there is no exception at this agency. I realized once I sat down in the finance dept. that you are pushed into buying in a very confusing manner. There is so much info to process and so many extras, warranty info. that I wish I had taken home the contract to review over time and with other people but the rep made it seem like the deal would expire if i didn't agree right there. And after being at that dealership for an entire 2 days I was so over it.
I later found out (after years of owning this car I purchased) that many things I thought were included with the extended warranty I purchased were not and that the extra seat cleaning protection plan I purchased with the co. they recommended didn't work at all (don't get this!!).
To their credit DCH did refund that amount to me after months of annoyance trying to get the contacted co. to clean my seats.
I found the finance part is the most slippery and somewhat deceiving., not transparent at all. When I tried to call Diego back with questions about what he told me I would receive for my payment he never returned my repeated calls. Maybe this is common practice at other dealerships but they really turned me off w this.
As far as the service is concerned, they are usually pretty good but I made the mistake of getting the ride pick up after my car was serviced by their shuttle bus (in March of 2018) and was left for over 3 hours waiting for the driver, and not at my home!!!! No apology from the management of the service team and for once I didn't get a satisfaction survey from them (prob cause I would have complained). To add salt to the wound, when I mentioned it to the service rep he said I should have been offered a cab from their mgr. Well that would have been nice!
June D???Isa made our leasing experience an absolute pleasure. We had visited other dealers in Freehold and our experience was just horrific. June was professional, informative, and very knowledgeable. We were in and out in no time. WOULD RECOMMEND.
I bought a car here. Maybe as the price is low compared to other dealers around this area, the service is not that good. The following day I went back to solve some problems. The salesman was not that warm.
My car had some strange humming noise issue coming after the purchase and it was very much bother to me as it was not going away but Barry Kramer and entire Toyota Services team went out of their way to look at my car 3 times in short span of 1 week to resolve the issue to my fullest satisfactions. After purchase services and commitments of these guys to help out their customer is exceptionally good and commendable. Thanks to Barry and entire service team!!!
I did my research via internet and did my homework so the actual negotiating process was quite smooth other than a few slight hitches re documentation fees and miscellaneous charges.Paperwork was also quite easy and timely.
It was a great experience working with Gateway. I had gone to several dealers and felt like the dealers were forcing a sale and then harassing me via telephone. Andrew answered all of my questions and then stepped back to let me decide and had me call him when I was ready. The purchase was seamless and Jay was laid back and professional.
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