Tammy Chinea was exceptional, she listened to my needs and concerns in the search for a used car. She was polite and extremely professional. Although I did not purchase a car she is definitely the person I will return to when I’m ready to make my purchase.
The service reps were very courteous and professional Aaron Newman is very attentive, professional, and cares about customer satisfaction. He reviewed my concerns, took time to explain things to me and made sure the courtesy car arrived on time.
more professionalism on the part of the total staff. They have a very inappropriate musical show to be a dealer, for my UNNECESSARY, the music can be more classic and less stormy, the new building has much more presence, but you have to improve the professionalism to serve the public.
I went with my older aunt and her husband (75 & 76) to lease a new car in West Kendall Toyota, delivering her old car as an exchange. We really were surprised by the care, expertise and diligence showed by Roberto Flexas, the sales representative, and Julian Bertel, the Finance Manager who closed the deal. We were aspiring to a certain price range with the most basic of cars an, thinking of a Toyota Corolla or a Camry if possible. Roberto Flexas did he's best efforts and among the whole inventory of 38 Toyota Camry's he found the only one who was almost a perfect match for our desires. They valued the car we were delivering at a just price and the final numbers were discussed by Julian Bertel to give us the final results that we gladly accepted because there were better that what we envisioned in the first place. We came out of the Dealer with a new car with a new plate, already paid in advance, with complimentary rugs we solicited and the best of attention. We will recommend any one interested in getting a fair deal, with a stellar service to go and seek Roberto Flexas or Julian Bertel to seal a deal. Lazaro Jordan
by Nara Castro, Willie Cantillo from Hollywood, FL
September 23, 2018
I came all the way from Los Angeles, CA to move to Miami, FL from all the times I’ve left out of dealerships upset with a bad experience. Toyota of Hollywood Florida is by far an exceptional experience like no other. I tried trading in my car for new Camry in many dealerships. Not one dealership made the effort to help me and my budget after mentioning I filed bankruptcy. Just so you know what was my situation, I recently filed a bankruptcy while still carrying some student loans on my back. After leaving California for how expensive it was my car was hit when I got to Florida with no insurance. Not only do I have back pain but now I have a damaged car with a lawsuit in process while having bad credit and people turning me down. Trust me when I say that Toyota of Hollywood will make sure not only your experience is great but also get you the car YOU WANT. Make sure you swing by and ask for Nara Castro (salemen) and Willie Cantillo (Finance Manager) tell them Jose Sosa sent you
great service , courteous and knowledgeable , jose in the service department was great . will come back if needed . great location , accessible
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