The process went pretty smooth. I was given some options to choose from as I requested. Overall they gave me 4 to make my decision from. The only thing that I want fully pleased with was receiving a vehicle that was on empty. Other than that I'm happy with the service and vehicle I recieved.
Was told by one dealership that I needed brakes front and rear ASAP. As I was away from home, preferred to have work done locally. Called one afternoon and was given the appointment for next day in AM. Was thrilled as had a trip planned out of state. Only needed front brakes (urgently). Assured me I was still ok with rear brakes but would need before too long. In and out in no time!
Our salesman was very knowledgeable, kind, and most of all, he listened while I ask questions!! He professionally answered every question immediately without googling first. He stated that he has loved cars since a child and his knowledge proved that he understands the importance of knowing his product.
Justin, Nick, the GM, the receptionist, and the entire team were so helpful and nice when we were running a little behind from a delayed flight. They helped us get our car from service (after closing) and get on our way right before the 8:30pm closing buzzer!! Saved us from having to carpool to work, what a great experience and phenomenal customer service! 10/10 recommend!
Scott George was extremely pleasant and professional to work with. He made this the easiest process to purchase a vehicle that I???ve ever been through. No games, no pressure had answers to all my questions.
We have bought 3 Toyota vans from Andy Skinner and he has always been excellent to work with!! This last time he worked on the finances to make it work for us on our payments. We love Andy and highly recommend him! Also we met Matt McGinnes and he was great also!! Butler is our go to for maintenance on our vehicles also!
Neal and Jeremy provided excellent customer service. They are both top notch service providers and should be the faces of your establishment. They are the best at what they do. I believe they truly care about the customer and the service they provide. I am grateful for their commitment and dedication to the customer. They listen and go above and beyond what is required to ensure customer satisfaction. They have gained my trust as a result of their honesty and customer commitment and will always get my business. Toyota is both blessed and lucky to have them as employees. JEREMY AND NEAL, YOU???RE THE BEST!!!!!Thank you for caring about Che???, Malia (her car) and I.
Got a very nice car for a very nice price. This is my second Camry from Ed Martin Toyota and it probably won't be the last. My salesman, Fred Holmes is a big part of choosing Ed Martin as a dealership. He listens and helps make choosing a car stress free.
I worked with Mohamed to purchase my 2018 Toyota Camry all the way from Florida. Mohamed did an excellent job making sure my car buying experience was simple and hassle free.. I couldn???t ask for a better sales representative.. Thank you Mohamed for your assistance you were excellent..
Fred was a delight to work with. He provided great customer service, which included scheduling a time to test drive, a time to answer a few follow-up questions, and a time to make the purchase. Fred was friendly and made this car-buying experience a good one. Lindsey made the financing process simple and easy to follow, which made this step of the car-buying experience hassle-free. Overall, I was more than pleased with the experience that I had with Ed Martin Toyota for this purchase and would certainly recommend them to anyone in the market for a vehicle.
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