Brought in my newly purchased 2017 Prius (DeLuca Vehicle was demo but purchased at another site) for regular service. Additionally inquired about an extended warranty. I was assisted by Brie Cohen in Service and Adam Phelps in the Finance Department. Brie was excellent, explained what was covered under the 24M mile warranty and told me that I was covered at no cost for what I was doing that day. I was pleasantly surprised as I had expected to pay for service. She then did a hand off to Adam for the warranty (giving me a tour of the facility on the way). Afterwards, when my car was ready she went with me to the car and showed me some things since the car did not come with a owners manual. In addition, Adam made the warranty process effortless, explaining all my options and coverage's. I purchased an extended warranty and maintenance plan. I had every intention to buy that day and never felt pressured. Adam was pleasant to work with, answered all my questions and made me feel at ease. All in all, a great customer experience.
Salesman Billy Mason took excellent care to meet my needs
by Patty from DealerRater.com
November 28, 2018
I needed to get a car that I could afford and Billy Mason surpassed any expectations I had. I was presented with a very affordable 2013 Toyota Camry with low miles and excellent condition which I am now the proud owner of. The entire process was quick and professional.
After meeting Jack Jackson at the new car show at Sumter Landing in The Villages, I went to Phillips Toyota to drive a RAV4 and to talk with him about leasing one. Jack explained the safety features of the RAV4 as we took a test drive. He's very knowledgeable about the RAV4 and told me about free maintenance during my lease, roadside assistance and lifetime powertrain warranty. Jack worked out a really great deal which allowed me to drive home the same day in a beautiful new red Toyota RAV4! WOW!
After shopping around for dealers, we always look for straight OTD price. No extras, no undercoating, lol. NONE of that stuff. I just want to get the best OTD deal we could get. Only Phillips would actually listen to the customer (Orlando and Clermont dealerships as well as Daytona, etc were busy TALKING and not listening). We told them what we wanted, what options and wanted the OTD price. Drove the 45 mins to get there with the car waiting and done in less than an hour. That's great service!
Buying a new (or different) car is always a challenge. After reviewing different SUV's, talking with different sales people, learning about all the options, I decided on Phillips. AB Basta was very helpful in making sure I understood everything about the competition, the RAV 4, the service and the numbers. Thank you all! Carolyn
We had a very good experience with everyone who helped us. Tyler Williams was the sales person who managed to get us the best deal for buying the car. He got his manager I think his name was Morgan to help with the sale of the car. Both were very good and helpful. They even let us drive the car home for the night and bring it back the next day to make sure we were going to be happy with the car. Tyler went over the details of the cars operation. We left with a new car and were happy. Buy your car there! Barbara Martz
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