The service is great! The online tool to schedule does not update the service records at Concord Toyota. Recommend that it not be used and call the service there. I have used it twice and been told I didn't have an appointment. Luckily they were able to still do the service.
This was my first time having to go to this Service department since this is my first Acura. First of all I want to let you know that Yves Vrnoga who wrote up my order was very professional and extremely helpful. My service was to pick up my key number 1. I had no idea that this takes around 90 minutes because of programming. I was so greatful that they drove me somewhere where I could wait and did some errands. even though there was a mix up and I have to return for key I highly recommend this service department. They took care of me. The only drawback is I live in Brentwood and have to return.
My service advisor Jennifer Simmons is GREAT at her job!!! Without her I don't think I would have received the level of service that I did. She was instrumental in getting the previous dealership (Lithia Toyota) to do the repairs that needed to get done in order to pass smog as well as Lithia paying for the repairs. I will be forever greatful for all of her help. Toyota of Vacaville is the BEST.... THANK YOU JENNIFER!!
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