I love my Jeep and loved the friendly service at Grand Haven. Also love the service with maintenance on my Jeep. GREAT PEOPLE. I trust Nick Rynberg and his great team with all my questions and needs. Alot better than Muskegon Dodge dealership!
Brought my Jeep in for service and had to leave it for a few days, waiting for parts. The Used Car Manager, Nick Rynberg, was awesome about making sure that I got to where I needed to be for my job. I bought my Jeep from Nick, and I feel like he's still looking out for me. That's a great way to make sure that I come back!
After several disappointing and shady experiences with car dealerships up north, I decided to expand my search. Paris motors had the perfect jeep for me. Micheal is truly a gem. I met Al and the owner as well. All of them are really nice guys who treat you like they would treat their sister or their mother. If you are tired of the stereotypical used car salesman tactics, this is the place to buy from. They are honest, warm, and welcoming. Definitely worth the drive. Thanks so much guys. I love my new jeep!!
Very energetic and helpful. Very good at follow up. I probably got 10 calls a week checking to see if there was anything else they could do for me. They even called to see if some had called. I ended up not buying the car I looked at. It had more miles on it than I wanted.
I went to Toyota of Grand Rapids knowing what car I wanted and it was a cash purchase, so you can imagine our surprise, when the entire process took 4 hours. We took a short test drive, then discussed terms with the nice sales associate, then we had to wait for our turn for the final step with the finance officer. Even though we were paying cash for our vehicle, we had to wait while others struggled to get financing. When we finally had our turn it took less than 10 mins, but we had to wait almost 3 hours for our turn. It would have been nice if they would have had an express lane for those who didn't need financing.
We had a very good experience working with Mark and David. I really like the Grand Caravan R/T we purchased. Mark and David answered all of our questions, were knowledgeable, honest, and easy to work with. We would definitely return for another car purchase and would recommend them to anyone.
Earl Thomas was an exceptional sales person. Patient and helpful, not pushy. Let my wife lead the way since it was her car...she did her homework and Earl was very helpful and informative as was the rest of the Kool staff including Rob & Bruce. Got a great deal on a new Highlander and we’re both delighted.
I have a 2008 Toyota Rav4. On the first really hot day in 2016 I turned on my air conditioner only to find that it was not putting out any cooled air. I took it to Kool Toyota and they found out that the refrigeration compressor no longer worked. They also found out that the compressor's warranty had run out 2 months prior. In discussing the situation with the service rep. Tracey Porter she said the repair would come to over $1,000 . She told me to contact corporate customer service to see what they could do for me. She gave me their number. I called them and they ultimately gave me a 50% discount. I was blown away!!
Ben DeKruyter the service I received was excellent. This is no surprise since I have worked with him for nearly a decade with all my Toyota's. His knowledge, communication skills, non pushing attitude. All these and more I appreciate when I bring my vehicles in for service. Thanks Ben for another great experience at Toyota of Grand Rapids.
I recently purchased a new 4Runner from Darren Harold. It is the third vehicle I have purchased from him since 2008. I will very likely purchase my fourth Toyota from him when the need arises. That is probably the highest compliment I can give a sales representative.
I have been a customer since 1985 and have always been satisfied with the service and care given to me and my car. Ben DeKryter is great!
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