Julie was great. She had to work very hard to find my red Forester with the equipment I wanted and didn't give up until she did. She answered all my questions and reassured me that I really has a car even though it wasn't physically there yet. She showed how to work and find everything I needed to know to drive it and let me know she was always available to answer any more that arose. It was and is a very good experience.
Pleasant welcome and generally efficient presentation of plans for somewhat technical automotive work. Despite 3 or 4 different prices quoted for my replacement wheel cover - it was nice that the price kept getting lower.
I recently purchased my 2015 BMW through German Auto House. The entire process was professional and fast. I really appreciated how,Javan, owner, went above and beyond to provide timely, responsive, and honest communication from beginning to end. He spent a considerable amount of time with me and help me to find a BMW which i wanted for a long time. He was able to find me a car with exact options, right color and packages that I was looking for. Even though at the beginning he did not have one in stock which meet my requirement, less that two weeks my beautiful White 4 series was delivered. To top it off, I received great financing ,a low APR, deal, which saved me a lot. Thanks for making my vehicle purchase a great experience!
Alex was recommended by a family member who bought a new CRV. We specifically asked for him and ended up purchasing a new Odyssey. We appreciated how Alex went to bat for us and definitely earned our business. He worked with sales manager Chris and clarified our questions and negotiated a fair price for our trade in. Finance manager Jim explained warranty options and was gracious about adjusting the bill after we added the new vehicle and compared notes with our insurance. Overall, Napleton staff appear to value each other and customers, resulting in a extraordinary family friendly environment and surprisingly pleasant experience. Genuinely caring people! The vanishing deductible on our extended warranty was icing on the cake!
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