Excellent Service and pricing Completely Satisfied
by s4sandeep from DealerRater.com
October 7, 2018
I was almost done with purchase with other dealer but at last stage was approched by Ashley, she offered a deal without negotiatation that was unbeatable, every step in the purchase process was easy and hassle free. Love to do business with Ashley.
My service representative was very informative about what they would be doing with my car to solve the problem. He stated they would have to keep it for 4-6 hours to discover the problem. Every step of the way he kept me informed of what they were finding.
Although I havent bought the car from them but i liked the overall process and prompt reaponses from shift sf. They brought the veichle to my door but i could not able to meet due to an emergency. This was handled very politly by the driver and appreciate it. Thanks
I went to Napa Toyota looking for a used NEW car for myself. Let me tell you, I was in and out of there much more quickly than expected. Lawrence exceeded my expectations in a "car salesman" you just don't get that "pressure" feel with him. He's there to do his job and most of all help. He definitely allows you to express exactly what your looking for and will do his best to find it. Lucas and Jill were just as amazing! They helped with the process that made everything run so smoothly. Thank you for making the process enjoyable.
While the dealership and its service are what you would expect, and sometimes better, this dealership is lacking in one area. I had to pick up my vehicle in the morning so I could be to an important meeting by 9am. After waiting 18 minutes for my planned shuttle, I called to see what was going on. Apparently the shuttle person hadn't looked at the note the dealership gave him and was outside of town at the airport. This left me with little time to find an alternate way of getting to my meeting. The people are nice, but don't rely on their shuttle service for pickup, especially if you're on a tight schedule.
Saw their ad on craigslist or cars.com. Called to setup an appointment same day. Test drive went well and credit union approved of the car. They worked with me to make the price match what my loan would be.
No aggresive sells pitch and easy going atmosphere. Of course as with any used car you should have it looked at by a 3rd party but I didn't have the time and everything is still running strong. The Carfax report was very thorough.
My son and I came to this dealership to look at a used car. Hendrik is the quintessential salesman! Very professional yet personable, and low key overall. Just the right combination for us. We were able to take the car to our mechanic 10 minutes away from the dealership. The car passed inspection. Our only hesitations were the problem history of those cars made in that year combined with the price. We left to think about the purchase (and may return to buy the car). But we met Hendrik and would have no qualms about buying the right car from him. We highly recommend Hendrik!
My experience at SFToyota was overall quite positive. The sales person I worked with was Jerel. Unlike some sales people his manner was very easy going and no pressure. I can honestly say the Jerel is the main reason I chose to purchase my car at SFToyota. I am very happy with my new car!
Awesome coz service was fast and the agent was very nice and accomodating.
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