The customer service at Toyota of Bowie is unbelievably amazing. The management and sales staff CARE about you! Especially when there is a salesman like FAYYAZ KHAN. He work with you to ensure you are able to get a car that is safe, reliable, and within your budget!
My son & i spent a great deal of time (about 4 hours haha) & Couldn't be happier with the purchase, A 2019 Black Camry XSE with a Perfect combination of Red Interior.
I love this place and they will always have my business.
Love my salesman Harold Bastillo. He is top rated! Love him! I ALWAYS go to TOB and Harold. We have purchased several cars from him. He is honest and accommodating. I have sent many friends to him. You won't go wrong with TOB or Harold Bastillo.
I was very pleased with the salesperson, Jonathan Delacruz along with the accounting person, Steffan , they really worked patiently to get me a good deal and a suitable car. I drove out with my new car the same day. I highly recommend doing business with them, you won't regret it.
We contacted this dealership through cars.com and directly by walking in the door. For some reason, the salesperson who we met when we walked in was required to split his commission with the less knowledgable salesperson who said she made contact first on cars.com First strike.
This is something that the dealdership should address without getting us involved. We liked the salesperson we me when we walked through the door, but the cars.com referral salesperson completed the paperwork. She didn't know that much, was new, and when we called the dealership, they said she needed more training. OK, second strike.
And the dealership left out some of the instruction manuals. We had to go back. Strike three.
And today we get notice that Toyota is offering another $1000 off on these cars. Maybe strike 4?
Being in a family with 4 children, we've gone through a lot of cars to say the least. This was by far our most pleasant car-buying experience. My parents were beyond thrilled.
Oscar was friendly, flexible, and transparent about the out-of-door price. All the staff we encountered there were equally friendly and professional. Each step was quick and straightforward, no pressure to buy extra things, no gimmicks. Thank you so much for your excellent service! We will definitely be recommending Jim Coleman to others.
Robin always goes above and beyond. She makes you feel so welcome. She kept me informed on what was going on with my vehicle and made very good recommendations. I always ask to work with her. Thank you Robin
We met Mustafa at the Jim Coleman car dealership for help with our next Toyota car. His ethics, professionalism, accuracy, knowledge, and caring personality stood out the whole time during our conversations in person and over email. There wasn't any reason to not make this purchase deal with him. However another dealer from whom we purchased another car had offered us additional service products since we were their VIP customer. Based on our experience, we value Mustafa's stellar service, and yes we will be recommending his outstanding service to others.
Easy, HONEST, understanding, LISTENED to my concerns!
Mike Thornton and Stan Wartzman were great in the showroom as well as Andy MacCord in F&I. Dan Reddish (and the Silver Team techs!!) in service is an honest, sincere, knowledgable tech I actually trust.
My experience purchasing my 2018 Toyota Highlander was outstanding! Emanuel and the Koons Toyota team did everything to make sure my purchasing experience met my needs, I was very impressed of the professionalism, loyalty and respect I received from the Koons Toyota of Annapolis team. Customer service is definitely a #1 priority!
Rado, the salesman that I worked with, was fantastic. He spent a lot of time answering my annoying all my questions. Then after we agreed on the sale, Bong Lee was super pleasant and knowledgeable about the extended warranty and the final sale transaction was a smooth experience.
Simply everything!! The staff is very friendly, everyone was polite, kept us informed of what was happening. Working with William Gable and his patience with us, and not getting frustrated and kicking us out the door as most car salesman do, I will never go to another dealership!! The head honcho who crunches the numbers Suhail and his associate Scott, who collectively all 3 of them worked over 10 hours to get my family and I into a vehicle..I've told my friends and family about all they did for us, and hopefully will bring them some new customers!!
Even the establishment and bathrooms are the cleanest of any place I've been to!!
After searching for a car for months with one horrible experience after another, I finally found a great car at Koons Annapolis. The sales experience was great, Vicky was pleasant, helpful, and when there was a minor issue after the sale, she went out of her way to see that it was taken care of. I had a poor experience several years ago with Koons Annapolis, but this buying experience more than made up for that. Very glad to have worked with Koons, and recommend them for sales and service.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.