May 14, 2018
Over the years I have purchased several cars, new and used, from multiple dealers, but this time was different. At the dealership, I met a salesman named Wayne Lapoint. He showed himself to be a very polite, friendly and interested young man. When I say interested, I mean he was interested in me and my concerns; he did more listening than talking. He asked pertinent questions without interrupting me when I was speaking. I quickly realized that this was going to be a different relationship than I had experienced in the past. Instead of Wayne being one side of the coin and I the other, rather, the experience could be described as Wayne and I are, together, looking for a car that meets my needs. After looking at prospects, conversing all the while, I was pretty much settled on a vehicle. I went home to think it over and the next day Wayne called me, with a noticeable excitement in his voice, and told me that a trade had just come in that seemed to be everything I was looking for in a car. He thoroughly described the car and he was correct; it was just what I was looking for. I asked Wayne to hold it for me and he said “absolutely.” I went to the dealership and the car was just as he described. The car was about $500 more than I had planned to spend, however, it was not a situation of spending $500 more and getting $500 more car; instead it was spending $500 more and get $1,500 more car! It was one of those rare situations when everything falls together, and Wayne recognized that and told the other salesmen “hands off!” – “I have a customer that I think will find this to be perfect;” he was correct! Wayne remembered all of my desires in a car that I stated throughout our many conversations; I was very impressed. BUT, the most impressive part of my experience with Wayne was that he knew that it was slightly above my initial budget and he gave me multiple chances to back out of the deal and resume looking for a less expensive car, “no harm, no foul.” Even after I committed to the purchase, he twice again gave me the opportunity to opt out. I really felt he had my best interest placed above ALL others and clearly, he did not want me to experience buyer’s remorse. I cannot say that about my previous car buying experiences. BRAVO Wayne! I did indeed purchase the car and I am extremely satisfied with the vehicle and even more so with Wayne.