Thank you Koch Toyota!! Thank you Chris Cahill for taking th
by Calgary Blue19 from DealerRater.com
December 5, 2018
Thank you Chris for taking the time to show us our new truck and showing us the dealer facilities. It was a pleasure talking to you. THE TRUCK LOOKS GREAT IN THE CALGARY BLUE. MILLIE AND I HAD A GREAT EXPERIENCE WITH THE TEST DRIVE AND ALL YOUR HELP.. THANKS TO BOB BOZARTH FOR WORKING HIS MAGIC!!!!
I recently purchased a Toyota from DCH and Lisa Ocasio. Lisa did a phenomenal job matching me with a car that fit my needs. She was professional courteous and did a great job getting me an excellent price and financing. I highly recommend Lisa and DCH.
Alex Gomez is the best salesperson!! It’s our first time at DCH Toyota and we are very happy and satisfied with our purchase experience. Alex provided excellent customer service all throughout, including post-sales service. He advised us on the value of the vehicle, selections, was very patient in answering all our questions, knowledgeable, quick to respond to our inquiries, very professional service, friendly. Highly recommend Alex at DCH Toyota to friends and family! He is the best.
The process of buying a new car is very overwhelming and there is no exception at this agency. I realized once I sat down in the finance dept. that you are pushed into buying in a very confusing manner. There is so much info to process and so many extras, warranty info. that I wish I had taken home the contract to review over time and with other people but the rep made it seem like the deal would expire if i didn't agree right there. And after being at that dealership for an entire 2 days I was so over it.
I later found out (after years of owning this car I purchased) that many things I thought were included with the extended warranty I purchased were not and that the extra seat cleaning protection plan I purchased with the co. they recommended didn't work at all (don't get this!!).
To their credit DCH did refund that amount to me after months of annoyance trying to get the contacted co. to clean my seats.
I found the finance part is the most slippery and somewhat deceiving., not transparent at all. When I tried to call Diego back with questions about what he told me I would receive for my payment he never returned my repeated calls. Maybe this is common practice at other dealerships but they really turned me off w this.
As far as the service is concerned, they are usually pretty good but I made the mistake of getting the ride pick up after my car was serviced by their shuttle bus (in March of 2018) and was left for over 3 hours waiting for the driver, and not at my home!!!! No apology from the management of the service team and for once I didn't get a satisfaction survey from them (prob cause I would have complained). To add salt to the wound, when I mentioned it to the service rep he said I should have been offered a cab from their mgr. Well that would have been nice!
I bought a car in July from Bill, didn???t have the best credit, ended up leaving in a nice 2016 Elantra. A week ago I totaled that car so I knew 100% that I was going back to Bill! Today I am leaving in a beautiful 2016 Buick Verano! I couldn???t be happier with the experience and the car! Thanks again bill!! 10/10 recommendation
My car had some strange humming noise issue coming after the purchase and it was very much bother to me as it was not going away but Barry Kramer and entire Toyota Services team went out of their way to look at my car 3 times in short span of 1 week to resolve the issue to my fullest satisfactions. After purchase services and commitments of these guys to help out their customer is exceptionally good and commendable. Thanks to Barry and entire service team!!!
I did my research via internet and did my homework so the actual negotiating process was quite smooth other than a few slight hitches re documentation fees and miscellaneous charges.Paperwork was also quite easy and timely.
I took the 1 hour trip to this dealership on 11/24/18 after doing hours worth of research on the one, specific vehicle that I was looking for (2014 Mercedes-Benz GL 550) with them having one in stock. Finding this specific vehicle for sale is extremely rare as I only located approximately 20 within a 500 mile radius. I completed an online information request the day before and within minutes of sending same I was contacted by phone by brand specialist, Stephen Dorn. Mr. Dorn confirmed that the vehicle was in stock and available for viewing and a test ride. Considering that this vehicle was the exact year, color, had all the options desired, and its general new appearance and what I would consider very fairly, competitively priced and I made the appointment to view same immediately the next day. Upon arrival, Mr. Dorn retrieved the vehicle and it was exactly as described. It appeared to be in like-new condition and didn't take long for me to agree to purchase it. Mr. Dorn was extremely professional and courteous throughout the process. I then secured financing through Barry Crincoli on site. I've owned many vehicles but this is by far the one that I have been most excited to own! Thanks to Stephen and Barry for making it happen!!
Found a car I liked and my husband and I decided to check this place out. We were not disappointed! Mr. Emad Halabi was very helpful and the whole process was quick and easy (even with my two toddlers hopping around!) They had a large selection of cars (even though I had one in mind) and I would highly recommend!
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