From start to finish Sam Sayes provided Excellent customer service. From communicating what my vehicle needed for maintenance, to scheduling an Uber ride home, to keeping me posted on a repair and dealing with insurance, it all went smoothly and vehicle was finished on date he stated it would be. Could not ask for more! 5 Stars :)
Dominic was great to work with. I found out about the dealership from a friend who has purchased 4 vehicles from there, and I have told several people that they should check consider it when they decide to purchase their next car truck.
I bought my car from offlease 5 days ago and I just wanted to say Damian was great! Very proffesional and patient with me! Michael Katz was great as well! Also everyone else was great from the guys cleaning the car, the lady at the gate, finance person etc. Overall great experiance and So far Im happy with my car choise! I would recomend offlease to everyone who is looking to buy used car. Just make sure when they run your credit to ask them to limit to only few. You don???t want a lot of hard inquiries! Violeta
I really appreciate your patience and understanding of my inexperience in purchasing a vehicle. Your knowledge and acceptance of my lack thereof, really helped me make what I truly believe is the correct choice. This car will provide benefit for me over the span of many years, and for that I am thankful. Arnoux is the guy to go to if you want to learn which car is the best for you. I'd recommend him to anyone in search of a proper vehicle. Dorwin really made the financial aspect of this process a lot more simple. It really solidified my ability to feel comfortable going through with such a big purchase. I feel no regret after dealing with Arnoux & Dorwin. Thanks again. Regards, Brandon
Great experience at Sheehy Nissan. Friendly, efficient and very helpful. Looking forward to working with Joey again very soon. This is the place you want to go when looking for a great deal on a great car.
I leased Chevy Traverse in 2017 from this dealership when it was Manassas Chevrolet and had a bad experience. This time wanted to buy a Cruze. Every step went without any issue. Sales Associate Carlos was very professional and nice. Austin in finance answered all my concerns and was very professional. It was overall very good experience.
Came into the Easterns in Alexandria looking for a SUV. Took a look at a few and finally we found the perfect one for us. All the options we could possibly ask for. I did not know they had 2018 vehicles! We worked out finance options and got a rate we were comfortable with. Definitely recommending people to go see Phillip at this location. Very nice salesman.
Everyone I interacted with was positive and professional. Seth met me with a handshake when I arrived, and we parted the same way. Anyone can do a good job when things go right, your team made it work when there were challenges. Namely a dead battery and constant rain while trying to detail the vehicle. I was in the customer service business for nearly 50 years and it is easy for me to tell when employees are sincere with their interactions with me. Seth, Carl and Kate were always positive and professional, as was, I assume the used car manager that was on duty Saturday afternoon, but I regret forgetting his name. I will recommend Sheehy to family and friends without reservation and will certainly consider them in my next purchase.
Took a lot for use to leave Honda after 25 years but after a few hours with Steve, Sheehy Toyota and driving the 2018 Highlander, we were sold. Despite the rain and long process, Steve Sharkey made the process straightforward and enjoyable. We will recommend Steve and Sheehy to family and friends. Sincerely, Tim and Mihwa Jent
Service Department Alexandria Toyota is Excellent!
by Pat Robinson from Alexandria VA
February 28, 2017
I consistently get exceptional customer service from everyone at Alexandria Toyota's service department. Their caring and professional attitudse makes it a pleasure to take my car in for maintenance. My service point of contact is Mr. Jerry Gerdes and he is absolutely excellent!!! Jerry is knowledgeable about service being provided, patient in explaining the service, realistic about the time estimates for service, informative about service changes required based on unexpected problems identified, attentive to his customers, and he is very personable. He uses these qualities with all of his customers as I have observed him for several years skillfully providing these qualities to us. He makes me feel as if I am the only customer he has as he expeditiously attends to my service requirements with the highest level of skill, efficiency, and professionalism. Jerry is the best and one of the top 3 reasons that I will purchase my next Toyota from Alexandria Toyota.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Personnel is courteous, professional, and prepared to answer any questions you might have. RaShawn was as always professional and got me in and out in record time.
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