Although I live in Maryland I was enticed to visit Harrisburg???s Faulkner to check a well-priced vehicle. With no hassle and willingness to an additional discount from the dealer I ended up buying the car. Needless to say, it was one of the most easy car purchases my wife and I ever made. No surprises and no pressure. Even though we arrived around the closing time, the staff (Jason, the salesman, and Dallas (?) the finance person with his trainer) made us feel very comfortable during the entire time. A day later, we contacted the dealership regarding an additional issue and found the Faulkner being very responsive.
Car shopping is one of the worst things to have to do. I...
by Toyotap from DealerRater.com
August 7, 2017
Car shopping is one of the worst things to have to do. I walked in and was greeted. I told Jim Porter what I was there to look at and what i was willing to spend. He made all the numbers work and I drove away in a new car! I would give Faulkner Toyota the first chance at any new business of mine.
These guys are the best. No pressure, no haggling, no stress! This was my first time buying a car so naturally I was very stressed out to begin with. In a two week span I had gone to 3 other dealers, got suckered into a bait 'n switch and called several others and not one of them came even close to the numbers that Faulkner had. I had been back and forth on the phone throughout the week with Bruce Glantz, so by the time we made our way out there (coming from North Jersey) the numbers had already been worked out. We waked in, took it for a test drive, and started the paper work. Bruce went over every single detail of the car with us, printed out the car fax, reviewed the certified pre-owned check-point inspection form with me and even had the already clean car RE-detailed for me while we did the paperwork. Domenick Criscuolo, the business manager, was also a pleaser to work with. He was respectful and never once did he make me feel pressured into buying a package or warranty that I wasn't comfortable with. He took his time in explaining all the features of the warranty options with me too, by drawing a little diagram. The best part about these guys is the respect that they showed me (a young female buying her first car). At every other dealer I had gone to before the salesmen wouldn't look me in the eye, or they would talk to my boyfriend instead of me even though I was the one buying the car. Bruce and Dom always spoke straight to me and made me very comfortable in my decision to purchase a car from them. A wonderful experience!
Marianne was wonderful to deal with. She was very accommodating and took very good care of us. All of our questions were answered promptly and thoroughly. We left very satisfied with our experience at Faulkner Toyota, and it's not often these days you feel that way when leaving a dealership. I will defenitely be back again for our next vehicle!!!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Love the personality of the reps and they are always eager to help! They don't push you into buying more than your original budget and won't bother you about it! They also will let u browse the lot on you own, and all there cars are unlocked! I absolutely love there transfer program where they will transfer vehicles to your local stores without an obligation, and many transfers are free! Only complaint about Carmax is that I feel the cars are a bit overpriced, but it's worth it in the end for there customer service!
Sean Gilbert, sales, has thorough product knowledge and it was a pleasure to work with Sean through the buying process. He answered all of our questions, but gave just enough input so that we could make the decision without feeling any pressure.
All of the team at Rahal are efficient and very customer service oriented!!
Rahal offers great pricing without a hassle! We were also impressed with the depth of inventory and outstanding facility.
I purchased a 2016 BMW X6 50i. I was an out-of-state buyer and Amir made the process smooth and easy. They accidentally charged a fee twice and mailed the refund without me having to ask. Title and registration was very prompt.
Just got a call suggesting I up-grade my toyota to a newer model....do some homework ...I have only about 6 thousand miles on the rav.... I'm not about to give it up yet!!!!! Please don't call without knowing the facts.
Otherwise, I love you guys and my Rav Ed Essl
Justin was a great salesman and had everything ready to go even though we bought a used car they treated us as if we bought the most exspensive one on the lot all the staff was wonderful the 2 hr drive was well with it thank you all so much
I purchased a car today at Thornton Automotive Dover, PA and I could not have found a more professional, hard working, and willingness to do anything for the customer to be highly satisfied. The salesperson and manager were outstanding and bent over backwards to be able to get me in the automobile of my choice. I highly recommend Thornton Automotive of Dover PA. Hats off to the salesman, Kevin Shiffer and Sales Manager, Chuck Wakefield.
Drove out to Gardner Motors to look at a listed vehicle for my son, and it had just sold. So we test drove a 2016 Nissan Sentra on the lot and we liked it and my son loved it. After a comfortable discussion about this being my son's first vehicle, we were VERY pleased with the offer Chris made us and so we agreed to terms that day. Chris was very open fair to us on pricing and the buying process was completely painless and much more expedient than other dealerships we had been to in the past. I was equally impressed with the cleanliness and professional climate of Chris' place of business. I encourage anyone shopping for a car to stop by Gardner Motor's and have a look at their selection as well as visit with Chris, as he's a fun loving character!!! I have one more child who will be driving soon and Gardner Motors will be our first stop.
The only downfall was the time I spent in the dealership to complete the paperwork. However, technology mishaps happen. No biggy. I got the car I wanted for a fair price. Noe and Julio were accomodating and customer service oriented. Overall great positive experience
by Not What I Expected PART II from Shippensburg PA
February 9, 2018
Yesterdays experience was awful (as you can see from my previous post)! Because the offer on the Lease was so good and I've loved my last 2 Toyotas, I decided that today was a new day and I would give Rahal Toyota a chance to rectify the previous days horrible experience! Understand that I was prepared to walk away from Toyota for good, but thankfully, I drove away in my new 2018 Corolla.
Today was like a whole new dealership! I walked in and was instantly greeted by Ahmir. Jeff was ready for our appointment. Eric had my paperwork in hand and explained everything thoroughly, answering every question along the way. The Finance Manager, Deana, was a phenomenal support in the entire process and Garth, the technology specialist made sure I understood all the gadgets in my new Corolla. Even making sure my phone was connected before I left.
I would certainly recommend visiting Rahal Toyota during the DAY and not the evening. I would also ask for Ahmir! He was very friendly and welcoming. I didn't get a chance to work with him but he was the friendliest sales persons on the floor. If you are looking to talk to someone on the phone, ask for Jeff!
To today's Rahal Toyota Sales Staff, GREAT JOB!
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