Most professional group of people I have ever worked with ! Financing was awesome,fast and efficient . I have never bought from a dealership that had me in and out within 2 hours. No Pressure ! No Hassle ! I was VERY impressed with my experience today . I am even more impressed with the GREAT deal I got on the Dodge Ram truck I drove off the lot with . I would highly recommend them to anyone looking to buy their next vehicle and I will be back in the future . Pay no attention to some of the petty reviews written here and I noticed there are a few . Go down use some common business sense ,do your research before you buy , and you will find Car Max has it all !
I am in awe of this company and their forward thinking, revolutionary approach to purchasing an auto. Jon Dunaway and PALS have my sincerest thanks and appreciation for working with me to find a vehicle that not only fit into my budget but is reliable and a "sweet"ride. They were informative, patient and solicitous! I can't thank them enough and would encourage anyone now shopping for a vehicle to pencil them in as your first stop!
Scheduled an appointment for a recall issue. was told it would take 2 hours to complete. Service tech, Mr. Aquilera was very personable, pleasant and professional. appointment only took 1 hour. excellent service.
If you do your homework on the car you want and they have what you want, do it! The best part was, the car was delivered to me! I felt like a baller when the car showed up in my driveway. Customer service was amazing. Best part, no pressure. Just me and my laptop, looking at all the cars until I found what I wanted. Just do your homework on the vehicle, you can't go wrong!!!!! Thank you all at VROOM........
I had very specific requirements and Vroom was the only place that had what I wanted. They offered me blue book on the trade in and the purchase with no haggling. The car was as described. The lighting on their pictures was off so much I thought the interior was gray and not black. Luckily I'm fine with black. Customer service has been great. Delivery was fast. The car came with a white residue all over it, I guess the soap they use; I had to work hard to get it off. They delivered it to me in a public place with no gas. The fuel light was on. I wanted to drive around the parking lot and acclimate my self to the car but I felt immense time pressure to get to a gas station and as a result hit the road without even adjusting the mirrors. Kind of dangerous. Right now they are having a problem getting me the title almost two months after purchase; not sure if it's Vroom's fault but at least they are politely keeping me up to date and sending me a replacement drive-out tag since the first one is about to expire. As scary as it was buying a car online, I'd say overall it has gone well and I would recommend Vroom. Be aware that the contract forces you to give up your right to sue in court. You can opt out by sending a letter to Vroom's lawyers in New York.
This last Friday I went to Rick McGill Toyota to look at buying a used 2004 Ford F150 that I had talked to Siera about. I drove the truck and looked it over and decided to buy even though it had a check engine light on. On Saturday morning I had the computer checked and the reason for the light was a timing issue with the fix being timing chains replacement or engine replacement. I don't believe anyone at the dealership knew for sure because it had just recently been traded in. So, I went straight back to the dealership, even though I had made the deal on Friday along with all the paperwork....the truck was mine. I asked to talk to someone in charge and Rick McGill came over and talked to me. He was very concerned that the situation even happend and wanted to help. He kept the truck and gave me a loaner for the weekend. They called me on Monday afternoon and said they would not be able to sell me that truck and wanted me to come back and talk to them about a different truck and gave me a 2010 Ford f150 4wd....a truck that was 6 years newer than the one I brought back. To make a long story short, I made several friends over the last 6 days. Have a super honest dealship that I will return to in years to come and left there this afternoon feeling great.. If you don't give Rick McGill a shot, you are doing a disservice to yourself and your car buying expierence. I now own the 2010 F150 and my payment only went up by 29.00. I am writing this in the best mood I have ever been in when I have had to deal with a car dealership. Do yourself a favor.....go see John Bushmann....my salesperson and get the highest level of respect from a dealership that has shown that they really care. From OWNER, to FINANCE MANAGER. to SALESMAN. these folks know how to treat their customers.
So glad I decided to trade and purchase a new car with Lenior City Ford. Sales Rep Newman Brandon worked tirelessly to find a car with all my desired features and guided me thru every step of purchase process. The entire team at Lenior City Ford was amazing! I was so impressed with how they all worked together to assist Newman with my car buying experience. My family will definitely purchase our next car with Lenior City Ford and Newman Brandon!
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