We recently purchased a new 2018 Countryman, ordering a new 2018 model in June of this year. The total experience was great as the model ordered is just what was wanted and was delivered as expected. Our sales advisor (Creed Cate) was excellent in explaining all issues when special ordering and had great follow up with the process as the new car progressed in manufacturing.
We are very happy with all at Niello Mini.
I needed a new battery. Zac found that I also needed new filters, which he brought out and showed me. I also needed new wiper blades. He was very friendly and helpful I didn't feel pressure to do anything . He is a good employee.
From the moment we walked in we had great service. Brad Baker was the awesome guy we dealt with. He worked with us to see what was right for us and get us into the perfect vehicle. We test drove a Highlander and fell in love. Brad explained different features with us so we knew what we were getting for our money.
We bring our Rav4 to Machens for service and have never had any issues. The service department always does excellent work, with original Toyota parts I know we can trust. Terry Pruett is very pofessional, friendly and thorough. I heartily recommend these guys.
One of the Best Dealerships I???ve purchased a vehicle from!
by Walker87 from DealerRater.com
December 2, 2018
Extremely Friendly and knowledgeable staff that made my purchase easy and informative. If you???re looking for a Chevrolet and want a great deal, give Gene a call! My wife and I drove in from Louisiana and it was worth every mile!
Bought my Pilot here. Did my research online. Obtained several internet quotes from several dealerships. Made a mistake and Went to the cheapest one (in Covington, Louisiana) and it turned out to be a "bait
Neal and Jeremy provided excellent customer service. They are both top notch service providers and should be the faces of your establishment. They are the best at what they do. I believe they truly care about the customer and the service they provide. I am grateful for their commitment and dedication to the customer. They listen and go above and beyond what is required to ensure customer satisfaction. They have gained my trust as a result of their honesty and customer commitment and will always get my business. Toyota is both blessed and lucky to have them as employees. JEREMY AND NEAL, YOU???RE THE BEST!!!!!Thank you for caring about Che???, Malia (her car) and I.
We have confidence in the team of people who keep our Toyota???s in hood condition. Their reminders help us stay up to date with maintenance. Explanations nd print-outs of performed service are thorough.
Very satisfied with buying process. We were there for several hours, but treated well through whole process. Dave did a great job even though he was very busy handling multiple customers. Would highly recommend this dealership.
To know the Orleans Toyota team is to love them! I can’t think of any reason to go anywhere else for all things Toyota! Dave runs an awesome service department, Gina is my ace and whenever I need to trade scott gets it done - true professionals. Smooth like buttah.
Great product, great service, excellent team!
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