Shortly after entering the building we were graciously greeted by Anita. It was a cold Friday and we were offered snacks and hot beverage. Our questions were answered. At no time did I felt pressured to buy any vehicle. We requested to drive multiple cars and I didn't felt like I was testing their patience by the various requests. The rest of the rest were respectful but Anita stood out, she is the epitome of what it mean to be a great customer care respresentatives
The lot at Carite has a vast selection. I came there with a one track mind and was only going to purchase a Rav4 but ended up with a Nissan instead. So much to choose from, the cars appears clean and well taken care of.
I would not hesitate to shop here again.
The staff are Moore???s are great. Very friendly and go the extra mile to ensure your are satisfied. I worked with Dave on purchasing my son???s Toyota Corolla and he ensured everything was good to go for delivery the day I picked up the car.
From my inital contact with Wendy to my sales associate Sammy, was treated in a respectful and straight forward manner that i’ve historically failed to associate with the car buying process. Got a great return on my trade and a below KBB price on my vehicle. Very efficient process that left me feeling that Balise valued my time
Great selection of inventory, knowledgeable and polite salespeople (especially Dom and Jon) and a beautiful facility gave Crowley VW the edge on a day where I had already seen 2 other dealerships. This is the third car my family has purchased from the Crowley group but the first from VW. This team has set the bar way above their competition.
By the time I made it to Stephen Toyota; I knew exactly what I wanted, I just didn???t know from who. I had been shopping around and comparing salesmen pitches, which is truthfully exhausting. When I met with Saeid Heydari, it was different. He made the process about me and what I wanted. He didn???t try to jazz up and sell me a car or features I didn???t need- but had me lay out everything I wanted (and didn???t) and just made it happen. He was patient and fought for me, as a customer, to get what I wanted for the price I wanted. No matter how many times I sent him back to the ???big boss??? for a better price or to add or change something, Saeid did it with a laugh and smile on his face. He didn???t just sell me a car; he sold me his trust.
16 years of fantastic,professional & friendly service
by Godislove from DealerRater.com
November 30, 2018
I've had dozens of excellent, professional, courteous and friendly service work over a 16 year period. ALWAYS treated like a valued customer, ALWAYS treated with respect and kindness. In return, I have also treated them exactly the same. No bad experiences here at all, unlike Crowley in Forestville, who took my money and gave me the WORST experience in car service in my entire 58 years. Stephens is a cut above the rest. Organized, professional and articulate. Biggest mistake I made was not buying my new car at Stephens. I've never had one single bad experience.
Recently purchased a Buick Regal from Stephens Buick GMC. The salesman Mike and staff were professional and a pleasure to do business with. Interior design is attractive and exterior is really sharp and car is nothing but smooth riding.
Salesperson Boris Lukic did an exceptional job helping me return my leased RAV 4 and picking out another car. My friend recommended him and has turned to Boris for his car needs for many years. Boris has never disappointed him. In fact, everyone I dealt with at Stephen AutoMall was very friendly and helpful. I highly recommend Boris and this dealership to others.
Lino was the only reason I decided to purchased from you
by KOOTRONG from DealerRater.com
December 4, 2018
If wasn???t because of Lino, I would have backed out, Especially Steve Lang, I would never wanna deal with him again. Steve and the manager treated told me every Toyota came with a defective? I spent 37K cash and you telling me my new truck have a defective?
Our past new cars have always been bought through Middletown Toyota because we receive such wonderful service. The staff have always been very helpful and attentive the minute we walk in through the door! Toyota is a wonderful product and we have always been happy with every car we have bought. We love our new Rav! I personally still love my hatchback Yaris (2010)
Excellent receiving and helped with multiple options
by VISWANATH.KORLEPARA from DealerRater.com
December 4, 2018
Internet manager Steve Lang did excellent job. Job done quick with good price I hope. Steve helped me options on the financials and clear mentioned about adding packages .sherry help me to get good rate of interest
Ms. Feliciano was friendly, knowledgeable, and helpful. I thought this incident was quite remarkable: While I was waiting at the service desk and Ms. Feliciano was finishing up with an older woman and was about to hand the woman the key to her car, she saw that it was cold and raining outside. She took back the key and rushed (ran) out to the customer's car and brought it around so the older woman did not have to walk in the foul weather. It was a kind and thoughtful thing to do. The reason that I did not give a higher rating was that the wrong part for my truck was ordered and I had to return for a third day to get the problem fixed.
GREAT EXPERIENCE WITH ALL OF THE PEOPLE WHO HELPED WITH MY P
by JIMBROS1 from DealerRater.com
December 3, 2018
SOKOL ETEMI THE SALES WAS EXCELLENT IN GOING OVER ALL OF THE FEATURES OF NEW CAMARY. HE TOOK HIS TIME GOING OVER THINGS AND WAS VERY PLEASANT TO DEAL WITH. ALSO THE SALES MANAGER JEFF CAMPBELL WAS VERY GOOD TO DEAL WITH AND WAS A PLEASURE TO TALK TO. CHERIE THE FINANCE MANGER TOOK HER TIME AND WAS EXCELLENT IN EXPLAINING ALL OF THE FINANCING OPTIONS AVAILABLE.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
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