I came to Cavender Toyota to seek for a new Vehicle, the salesmen???s are great to work with and understand your needs. They take the time to deliver information and work with your personal finance preference. I would highly recommend this dealership to anyone who is interested in a seamless experience.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Best experience. Starting with our salesman Ricardo Rodriguez, the manager and Donna Terblanche. Everyone was professional yet personable. It was really awesome to have Donna handle the financial part in purchasing our new Toyota Sienna for the 2nd time. She is truly a Gem. All our questions were answered and my family and I felt comfortable and at ease. I will continue to refer my family and friends to Cavender Toyota on 410 and Bandera.
I???ve purchased several vehicles from this company and have never been dissatisfied with the sales team. I especially like the service department and would recommend them even if you didn???t buy here. They are very friendly and conscientious and take care of your vehicle like it was their own.
Test drove the CHR and fell in love instantly. Best experience overall from beginning to end. This was my first time driving a Toyota. So happy we made this our first stop. Would highly recommend North Park Toyota!
This was my first time shopping for a car. Even though there were a lot of things I didn't know or understand, Ms. Vicki Khyle was very patient and helped me through the entire process. She even showed me around the facility and introduced me to people who would help me in the future. All in all it was a wonderful experience!
We have been Ford owners forever but traded her in for a new Nissan Titan XD. We are thrilled with our new truck! Inside and out... we consider it an upgrade from our Ford truck!! Thank you Travis Miller for your patience and expertise with us throughout the choosing and buying process!
by Returned it to a different dealer as it was not the vehicle that suited my lifestyle. from San Antonio, Texad
August 2, 2018
I was with a friend and I had terrible allergies at the time. I felt a little pressured instead of being informed about the vehicle. My last two cars were a BMW and a Landrover. The atmosphere was more informative about the vehicle and not to just sell. I ended up trading the toyota i left with a month later for a Sienna I think is far more appropriate for my busy lifestyle and luxurious for family and friends as well as a phenominal Toyota vehicle to own. This dealership could have had my business with my true purchase had they proflef my lifestyle and work as an interior designer and forensic artist with many needs for space and people tather then just selling a car. They were professional but I called back the next day with buyer regrets and went in the next week. After doing my own investigation on types of vehicles, I really liked the Sienna. Now, thankfully, to Toyota in general: I own an amazing, truly amazing Sienna.
This was by far the best car buying experience for myself. The staff were very polite and professional. Our salesman Julian and exceptional. Overall I have zero complaints.
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