I got a call around 1pm today asking me to bring my 2016 Corolla in for a recall repair. I was a little worried, but Bob Martin in the service department made the process quick and easy for me. I was able to drop my car off around 330, and it was ready for pickup by 540.
Today I bought my third car from Kip... Once again he has made the process not only easy, but enjoyable.
I contacted him yesterday and explained my situation, he immediately replied and said to meet him at the store at 10am.
By noon my wife and I were driving away in my new 2015 Scion TC (fully loaded with only 10k miles). Kip is not only the most honest dealer I've ever known, he is a great guy and a friend!
Thinks Kip and everyone at 5 Grand Autoland!
Best ever Dealership I have dealt with in my life!
by KathyVC from Valley Center CA
February 18, 2015
I will forever be grateful to everyone we dealt with at Toyota of Carlsbad for their compassion and doing the unthinkable to help my son and my family when we were in a very unfortunate situation. I would actually call their actions unheard-of or a down right miracle. My son totaled his car on January 24, 2014. Fortunately everyone but 1 person was wearing their seat belt, no alcohol or drugs were involved and the person without a seat belt just got a cut to the top of her head. His Corolla that was lost was not paid for so he had less funding to purchase a car than one would hope. We all felt under pressure to find a replacement as my husband works full time. I have a business I run and my son is a reserve for the military, works full time and is a student. Out of desperation he saw a car advertised by Toyota of Carlsbad that just about fit his budget. He and I looked at the car, bought the car and brought it home. After lots of tears and emotions we concluded we just couldn't keep the car. We purchased an extended warranty, which put him in the position of having to borrow money from his dad and me. Well, I made the dreaded phone call to Toyota of Carlsbad. I left a message for the manager and after several hours of not hearing back, I called the used car sales manager. I explained the situation as best I could and tried my best not to get emotional. He said he would get back with me and shortly thereafter I received a call from the Manager, who I believe was on his way home. I explained our situation and what we had been through and was told they would get back to me. Almost immediately, the used car manager called me and asked me if I could get the car back that night. I said absolutely and we drove back to the dealership. I sat in the waiting room going through the paperwork we had signed and started adding up the fees I would owe for re-stocking and generally taking up hours of their time during the purchase. We were then called to the finance person's office. THEY TOOK THE CAR BACK AND DIDN'T CHARGE US 1 CENT!!!!! I have never in my life heard of this happening before. They were so kind and opened their hearts to our situation and helped us out like I have never been helped before. I had never dealt with Toyota of Carlsbad before but all I can say to anyone out there is they are the most honest, compassionate and the most caring Dealership anywhere!!!! I would highly recommend them to anybody and will forever be grateful for their kindness when it was needed the most!!! You cannot go wrong by purchasing a vehicle from them! TOYOTA OF CARLSBAD YOU OUTSHINE THEM ALL!!!!!! Thank you!
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