My service representative was very informative about what they would be doing with my car to solve the problem. He stated they would have to keep it for 4-6 hours to discover the problem. Every step of the way he kept me informed of what they were finding.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Ryan was our salesperson and he was super! Found us the exact car we wanted at a really great price. Easy and upfront to deal with. Made the entire experience hassle free and easy. We would definitely recommend this dealership and Ryan.
I like to thanks for a great service from professional customer service, Trung Lu was very attentive to my concerns and have a knowledge about my issues, thank you so much mr. LU,I hope that I will be back soon. Regards, att Mario Aldana
very good service and help with financing to get o
by Hugo from San Francisco ca
August 0, 2018
the staff was very nice with me I left very happy with the car dealer that I was waiting for and the payments were adapted to my possibilities I personally recommend this dealer and ask for it is very kind your deal
My wife and I found a fairly priced certified vehicle at Daly City Toyota. All the staff were nice and professional. Sales manager were able to provide us with the best deal possible. The entire process was quick and easy. Wasn’t pressured by any of the sales representatives throughout the entire process. Daly City Toyota offers the best price and deals compared to most dealerships. If you’re looking for a new or used vehicle be sure to check out Daly City Toyota first before going anywhere else.
Very pleased with the City Toyota Customer Service. Professional, congenial, no pressure sales experience. In particular, Luis Calderon was great to work with as he facilitated every aspect of my pre-owned car purchase.
First time buyer and the experience was great. No force to buy or any rush to make a decision. Staff was knowledgeable and friendly. Highly recommend to anyone buying. Ask for Vahit or Cris!
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