I bring my Prius here for maintenance, and I also bought one from the sales department.
The service is always quick and spot on. The internet is fast enough, and there's also an overnight dropoff if its needed.
The sales team is competent, fast and can make amazing things happen.
Very positive staff from initial phone call to working with Finance and driving off the lot! I knew this was where I wanted to buy based on how straightforward and prompt Alex was, I shopped around and this was where I found the best deal.
Adam Esquivel at Toyota was very helpful and friendly as he explained to me in detail about the next scheduled dates for maintenance check and oil change. He directed me to wait at the customer lounge that had a friendly atmosphere. Adam took the time to answer additional questions about my truck after the maintenance check. Adam is committed in helping customers to the best of his ability.
Seemed to me the alignment was on sale recently. So I mentioned that and there was no quibbling. The guy adjusted the price down to that level immediately. He was trying to please me, and he succeeded. They also made sure I did not miss the shuttle. Plus brought to my attention the oil change due in a couple hundred miles which saved me a trip to Service in the immediate future by doing it now. I felt well taken care of.
Alberto Farias was wonderful and made sure that I could get my immobilizer keys reprogrammed by 5:30 pm yesterday after my car was towed from an SJC long term parking lot in the late afternoon. I can't thank him and the technicians enough for getting that done in such a quick fashion. The car wash afterward was a wonderful touch, too!
I had decided that I wanted to purchase the new model CHR, and Kalani Hernandez was the best salesaman I've ever encountered. He provided both amazing customer service as well as detailed knowledge of all things Toyota. Without being even a bit pushy, and early on, with his help, he convinced both my mom and myself that we would very happy with the Limited Edition 2019 CHR. And he was right :) Everyday I'm discovering a new bell or whistle in my car, and I am incredibly happy with both my shopping experience AND my new wheels! Thanks Kalani and Stevens Creek Toyota! L
Good selection of cars. . I called and asked for a particular car. Salesman said there was one in my price range. He took my information, texted and called me several times to set up an appointment. When I got to the sales lot, he said it was sold. Could he not have called me to tell me that. Almost walked away when sales man said "Let's not waste each others time when discussing price of a particular car.
If you do choose to look for your future automotive purchase at Toyota Sunnyvale, look for Adela. She was extremely helpful and kind and immediately put myself and my girlfriend at ease. Nothing like the "shark" reputation you might expect from dealership sales people. Be warned however, as the finance team is not the same. Let Adela help you discover a vehicle but be ready for the next step; dealing with the finance team will be just as difficult as you might expect.
The care, patience, and accommodation given to us by Socrates made the experience of deciding on a car unusually easy. Everyone was very knowledgeable and professional. I appreciated not being pressured in any way.
I took my 2001 Toyota Sienna for Service last week and was helped by Maria Castillo. I was worried about taking my vehicle to the dealer because I felt they would take advantage of me, but that was not the case. Maria was extremely helpful and contentious with my situation. My vehicle was fixed, the cost was better than I expected and I am a very happy customer! Thank you for taking excellent care of me!
I got a super deal on a Toyota Corolla iM at Toyota of Sunnyvale. Mr. Nobu Ishihara was my Sales Rep and he was so nice and courteous. I told him that I live in southern California and asked if he would hold the car for me. I flew up to Sunnyvale and Mr. Nobu Ishihara came in on his day off to meet me. Mr, Nobu was the most professional car sales specialist. He kept me informed about the car prior to my arrival and gave me the full details including the final out the door price and the mileage. He also took his time to show me all of the functions in the car and even got for me free floor mats. Mr. Nobu's customer service is very much like what you would find in Japan and that is the customer's satisfaction comes first. Before I drove off, he made sure that I had everything I needed and explained all of the information to me in case I had any question. I would highly recommend Toyota of Sunnyvale to anyone. A lot dealerships post false ads to get you in and then try to sell you something else. Toyota of Sunnyvale was honest and I got the exact car I asked for and my final price was less than what I was quoted previously. I'm very happy with my purchase.
I was looking to buy a certified pre owned car and I checked out Toyota Sunnyvale. Spoke with Vinod and he provided all the information I needed. I was able to decide on a car within a couple of days. Experience was hassle-free and all the paperwork was done quickly.
This is our second time purchasing a vehicle from Martin and Ahmad and the experience was the same as the first he was patient answering all our questions and the transaction was smooth look forward to working with you guys again.
The service here was pretty good and the workers here were very helpful. Only complaint is that it took a while. Other than that, everything was great.
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