By far the best experience I???ve bad buying a car
by Guitar2Lidder from DealerRater.com
December 2, 2018
Everyone at the dealership was polite and professional. The sales rep, Ryan was Incredibly knowledgeable about the vehicle I was buying. He answered questions I didn???t even know I had. I highly recommend him and the dealership
My experience with Heritage Toyota Owings Mills was just incredible! Definitely a place to buy, great experience with all staff, brought a new 4runner for my wife and stand out the professionalism and dedication of this team , very sure all costumers going Home with a great smile on their faces like we do. Thanks team Heritage Toyota Owings Mills !😊
After receiving the online price, Carlos and I agreed to meet first thing Friday morning. Carlos and the car were ready to go when I arrived. The test drive went well and I was very pleased with the value for my trade in. We closed the deal the same day. I???m very happy to be part of th Toyota family since 2007 and we will be back for our next car purchase.
I live in Delaware so I worked with Steve and Brad over the phone to work out a deal on vehicle that I wanted to purchase. Both of these gentleman worked very hard to get me a great deal on the purchase of the vehicle that I wanted and made sure that I was very happy. The experience was the best I've ever had for purchasing a vehicle. When I went in to see vehicle in person and sign paperwork the experience was again top notch!!! Everything was just as discussed over the phone. My finance person, Danielle, was also great to work with, she made that part of the purchase a pleasure. Steve went over every aspect of the vehicle with me, even set up a lot of stuff right there and I've never had a salesperson at any dealership do that before and when I left with my vehicle I knew how to work everything and that was pretty awesome. I will have this vehicle for a very long time, but when I'm ready for something new I'll be making the drive to Heritage Toyota Owings Mills again!!! I'm very happy to be a part of the Heritage Toyota Owings Mills Family!!!
good service clean showroom good . Salesman knowledgeable manager worked with the price. Management can do a little better for repeat customers could be price or any incentive. Overall excellent service
Robin always goes above and beyond. She makes you feel so welcome. She kept me informed on what was going on with my vehicle and made very good recommendations. I always ask to work with her. Thank you Robin
The entire buying process took about three hours and 15 minutes from the moment I entered the dealership for the first time to driving home with a new car for my daughters. Jeannie and Dominic worked closely and frankly with me to talk through my interests and needs between the trade in, desired monthly payment range, and valuation for both vehicles. Negotiations were handled quickly and reasonably after we exchanged full information. Ray in Finance got me a full percent lower from my credit union even after the initial offer and acceptance was reached. That was real money! The whole team (including Malik for my insurance change) were very warm and easy going. It was probably the best buying experience in the dozen plus car purchases I’ve made over the years. Thank you Jeannie and team for genuinely exceeding my expectations, by a lot!
Even though we haven???t worked out a deal yet this is by far the best dealer ship experience i???ve had. Greeted right from the front door and sat right down with the Sales Rep i was speaking to all day without an appointment! They are doing everything they can to find a good car for me and my expecting family! Thanks again to Leslie & Abdul!
Answer to the questions in my title is Heck YES!! I worked with Jay Johnson and he was a fantastic sales person. From the beginning Jay made me fell comfortable and at ease that this was going to be an easy process, and he delivered. Jay is very personable and when working with him it’s not all sell sell sell. He asks questions about you, and makes it about you and not what’s best for him. He makes the process about you. If you want a experience you will never forget and a place to send all your friends and family. I recommend Jay Johnson. Even after the process was over he has been very helpful. I found that some of the weather stripping was coming off from inside the door, I called him and he immediately set me up with Pam in service and rectified the situation without a blink of and eye. Thank you both. Again I definitely went to the right dealership, had the right sales person and got the right price, because Jay made the experience PRICELESS!!!
The car was driven over a curb and developed a oscillation in the steering wheel while on vacation. Took it in to Koons in Westminister and they did the inspection quickly and determined only an alignment was needed. The alignment was completed and car returned in less than an hour.
Omg!! I came in for an oil change and saw a RAV4 in the most gorgeous color! And the rest is history! Vitaly worked with me until he made me a deal I could not refuse! Bob Erwin was delightful answered all my questions and I went home in a new car! This dealership is like family. Thank you guys so much!
Our whole experience as Koons Westminster was superb. Extended test drive, applications and financing, and signing all done within 2 hours. No hassling/ harassment once I expressed interest in the vehicle and we were free to come as we pleased. Roberto and Regina were excellent. next vehicle purchase (hopefully not for a while) will definitely be at Koons!
The visit for my 18 month service was efficient and short. My car was taken back shortly after arriving and I did not have to wait very long.
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