Have been a regular customer for the last 5 years or so now. I've bought parts, had services performed on 4 different Toyota vehicles, and even negotiated on a newer certified car (but didn't buy as the time wasn't right for me). So, mainly my positive experiences with this location relates to my service and parts counter experiences as I hadn't bought a vehicle from them, but I did go through the buying process with a salesman and it was ok- no pressure at all. They've done a few freebie services for me and even on occasion gave discounts on their parts for me and that puts them "tops" in my book!! Great job out there on Highway 1 guys and gals!
I purchased 10yr old F150, from another State. 3 Days later, and 3 Days of constant rain, a leak in the roof was discovered. After some research and discovering it was a manufacturer defect.the problem was solved, and Toyota of Iowa City compensated me for the repairs. Even though moments were little tense unknowing what to do, Toyota of Iowa City stuck with me and worked through my unique situation. Thank you Toyota of Iowa City.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
We came in for tire rotation, and came away with a beautiful red corrola. Alan was a super salesman. He work with on the our trade issues to our advantage got us out of one lease and into another great one. Thanks Allen and Toyota!!!!!
Didn't feel pressured and people were very friendly
by Ravgirl from DealerRater.com
December 1, 2018
Alan was such an excellent teacher the night I picked up my Rav. He took his time explaining the different features my RAV has to offer and told me anytime I had questions I could call or text him and he would help me out It's very comforting to know I have a person who is willing to teach me all about my new vehicle to make sure I'm happy with my purchase!!
Alan Makabi explained everything I needed to know about the Toyota Rav4. He was very patient and took the time to answer my questions until I understood everything about the vehicle. He made the purchasing part of getting a new vehicle awesome!
Terry did a very nice job of explaining all the details of our lease purchase and showing us the many options on the vehicle. Curt also explained thoroughly and in detail the warranties to us. Thanks to everyone for making this a great experience for us!
Chuck James in the sales department was wonderful to work with! He is very knowledgeable, patient and helpful. He really helped me pick the right vehicle for me, a 2018 Rav4!! I am so excited and rate him very high! So thankfuk he reached out to me to come in and talk to him. Also, I give Tiffany in the finance department a great review! She explained everything so patiently, thoroughly and without pressure. She is an asset to CR Toyota!!!
Everyone is so friendly and helpful! Loved my car buying experience and totally recommend Toyota Cedar Rapids!!! I love my new Highlander!!!! Alan was so great he set up my Bluetooth and showed me how to use all the bells and whistles! Curt made the finance worry free and really explained everything very well.
The staff was pleasant and the process painless. Allen & Tiffany worked hard to make sure I understood everything, including my vehicle options, the financing terms, and how everything worked when I was ready to drive my new car off the lot. The only reason I did not give 5 stars was because they didn't have much flexibility on the sticker price. I will definitely return to Cedar Rapids Toyota for my future buying needs and recommend them to others!
Very professional. Brian didn't ask our life story. Didn't have to haggle much on price. Curt did a FANTASTIC job on financing. Kept on my bank to lock in loyalty discount. And his desktop computer was cool!! Thank you for the easy transaction.
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