MyService Advisor is Derrick Howard. Each time I take my 2016 Toyota Highlander Platinum in for service I am greeted in a very friendly manner and rapidly receive a detailed assessment of my vehicle service needs.
Mr. Howard is very Customer Focused, a consummate professional and provides intelligent easy to understand explanations with frequent follow up while I am waiting for completion of service.
Without any doubt, this is the “Best” Automobile Service facility I have ever engaged. Derrick Howard deserves much of the credit for my satisfaction with service from Nalley Toyota of Roswell.
I was just seeing what the new Prius had changed since my 10 year old vehicle and my salesperson Maliik Tooley discussed all the new improvements since my last purchase and also answered my questions about trying to get the 2018 or waiting for the 2019 to come in. I thought he was very knowledgeble and worked with me to make the best decision. I decided to go on and buy the new vehicle and knew it was not on the lot but should be arriving within a few days with my color choice and all the options I wanted.
I was returning a lease and was referred to Richard. He was very helpful in explaining the process and offered to work with me to find a new vehicle. I ended up keeping the car a few additional months. Richard would consistently follow up with me without being pushy. When I finally turned the car in he worked out a g great deal on the exact car I wanted. His sales manager supported him 100%. If you want a pleasurable car buying experience, do yourself a favor and ask for Richard Wong. DT
Before I make any big purchase such as a vehicle. I make it a duty to research the spec's of a vehicle. Everything from safety to space for my family. The salesman was prepared for my question and even covered things I had missed on my research of the vehicle.
Stopping in for the first time for an oil change, I was met with great enthusiasm and professionalism by Cody McLemore. He made my stay incredibly efficient and comfortable. Even with long waits, this service center was able to make this visit as quick and affordable as possible. I really can't praise Cody and the whole staff much more. They were fantastic!
Julián was great. We didn???t have to haggle any prices. You pay exactly what they say your going to pay. He was very honest with us about the cars history. We were very happy with the customer service and the price
Excelente servicio en offlease. La atencion y el soporte recibido de Carlos y Chad debo decir fueron excepcionales, su apoyo y recomendaciones de las mejores que he recibido en cualquier dealer. Si tienen intencion de adquirir un auto usado, busca a Carlos y a Chad que seguramente de mostraran las mejores opciones de acuerdo a tus posibilidades y financiamientos sin muchas explicaciones y obstaculos. Garcias Un abrazo
I just bought my second vehicle from Cherokee Cty Toyota. Like the 1st experience, the trade in and buying process went smoothly and efficiently. No pressure whatsoever! I feel certain I got a fair trade in value & great price on my new Rav 4. The staff is wonderful. I highly recommend them!
My service Manager - John Mannering is great. His customer service skills and concern for me is always Top Notch!! As a senior citizen I have seen many dealerships and service departments, from what I was told and what I have experienced I will continue to go to the Toyota South for purchases and service. I pass up others dealerships closer to my home.
I had a great experience and they were willing to meet most of my requests.
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