the customer service and the service was excellent but I had a coupon for a $59.99 oil change (synthetic oil) and when I paid my bill it was $74.39. When I asked why was I paying almost $15 more the excuse was that my car didn't require synthetic oil but I requested it so the oil change process required an additional fee (I drive a Toyota Yaris). There was no mention of an additional fee until it was time to pay the bill. I don't like being taken advantage of. Also, the service representative was very nice and professional and I know he's just doing his job, but he tried to sell me additional service repairs. I politely declined each recommendation and he would offer another service repair at a lower rate.
Celeste was our sales person and she was competent, helpful and friendly. She patiently worked with us until we decided what car we wanted to buy. The entire process was without any pressure, the business manager who did the paperwork was a pleasure to deal with. He answered all our questions. We had a small problem with the price and that's why we took one star off. But in the end everything worked out fine and Pearson was accomodating with their price. We would buy there again, it's a fine dealership.
I am not good about keeping up with the recommended maintenance schedule. At my last oil change the employee spent a lot of time answering all of my questions about what is involved with my next big service on my vehicle, the time frame involved, and other questions. He was very patient and didn't try to hurry through the answers. Please keep this man for a long time! I like him. (Give him a raise, too. He's worth it.)
I also really enjoy your coffee and peanut butter crackers.
The best car purchasing experience I have ever had. It was easy, no hassle, staff very friendly and dedicated to their product. This is the first vehicle that I have ever purchased that fit me like a glove. I love this vehicle!
Very pleasant experience with my daughter at checkered flag today.sales person Robert Cameron was top notch very professional,up front about all details,we were very satisfied with the whole deal.I would highly recommend Robert to anybody looking for a car.
This dealership was perfect for me and my wife to buy our first new car together. Our sales person Robert Cameron was very friendly and showed us all the details we needed to know about getting a new car. Im very satisfied with our experience and highly recommended them to anybody i know.
Me and wife went to Checkered Flag Toyota today and we left the same day with our 2019 Toyota Corolla. We traded in our old car and we got a good offer on it. I would highly recommend our salesman Robert Cameron that helped us out a lot since we were first time new car buyers. Hassle free experience and help us out throughout the whole experience.
Went to buy a truck on Friday, computers were down, showed them my drivers license and insurance proof and left with a new Toyota Tacoma for the weekend, went back Monday to finalize the paperwork, It went fast with the paperwork processing and my salesman Jeffery Cannon was very professional and courteous. I will recommend all my friends and family to go and see Jeffery Cannon at Checkered Flag Toyota for all their car and truck buying needs for a wonderful experience.
I am in research phase to buy a new car. I made an appointment with Jaclyn and walked into the dealership. Jaclyn first asked me which kind of a guy I am. Like a sporty guy or a luxury guy, so that she would analyze which Camry would suit me better. Then we had a chance to test drive a Camry SE i4. Throughout the test drive Jaclyn was so patient and explained me all the features and specifications of the vehicle. And trust me she did not rush me. Some of the dealerships do rush you to wrap the test drive up in few min but that wasn???t the case with Jaclyn. After I test drove Camry SE I4, I was able to test drive v6 version of Camry too. Such a sweet dealership, allows you to try drive different variants. I must give 5 star rating for the product knowledge Jaclyn has. In fact more than 5 stars if I can. She ran me the numbers on the vehicle and let me decide. Again she did not rush me or try to influence her thoughts to make me buy an expensive car. She left me to decide what I want. Overall Jaclyn deserves more than 5 star rating -Shiva Ram
John Spensieri is the best sales rep that I???ve ever ever had the pleasure to do business with. He made the process far less stressful than it would otherwise have been. very knowledgeable and responsive.
Best car buying experience we have ever had...no joke!
by JCP from DealerRater.com
November 19, 2018
The staff was genuine, knowledgeable, personable and helpful. They treated us like they really cared about us and worked to exactly meet our needs. That is not the same experience we had at some of the big-box dealerships in Chesapeake. Gloucester Toyota is our dealership for all of our future vehicle needs. We are grateful to have had the good fortune to take our business there. Completely worth the drive and time spent. THANK YOU Gloucester Toyota!
Best experience with purchasing a vehicle ever. Buying a vehicle has always been a headache, but Gloucester Toyota was amazing. We worked with Cecil and he made the entire process so pleasant. There was no pressure or hassle and the communication was outstanding. Staff was friendly/courteous and they went out of their way to ensure we were completely satisfied. Service after the purchase was great. They called to ensure everything with the vehicle was to my liking and provided me with the add ons I requested. Highly recommend Gloucester Toyota.
My dealings with Gloucester Toyota was great, and Kiana Tyler was a pleasure to work with. As a matter of fact all the personal I dealt with there were nice and very helpful. My 89 year old Mother remarked how nice all of the staff were. Keep up the good work
Charles Barker has been a God send. From the very first phone call I received from Stino up until I drove off with my new baby, I was kept in the loop about EVERYTHING. I admit I was a challenge with my requirements as well as not the best credit out here BUT Stino prevailed and now I am proudly driving my new Altima. The other staff was also, too, truly amazing. I came in to wrap up the sale with a terrible headache just dealing with the car buying process and the lady at the reception area offered me a snack, water, and Tylenol. The finance gentleman worked his magic and was able to get me a good monthly payment as well as warranty. He also went above to provide whatever he had to get my children to settle down. Football it was and he, or the rest of staff, never showed any frustration with my kids or myself. They even gave them snacks :) To all of you at Charles Barker, Laskin Rd, THANK YOU ! Honestly, if you are in the car buying process LET THIS BE YOUR FIRST AND LAST STOP. They truly treat you wonderfully with no pressure. Just when I started to get discouraged, they got me approved.
Best vehicle purchasing experience that I have had to date. Ray Aiden was extremely helpful and professional as well being very receptive to all the questions my wife I had about the car we purchased. Ray was very informative and there was no sales pressure, so it was very easy to come to a decision on a vehicle and feel good about my choice. I have had only good experiences with CB Toyota and I am looking forward to that continuing in the future.
Once again looking for another car. Ray Aiden had what I was looking for and nice inventory .
Contacted Ray on A Saturday driving the next day also in return on a great deal with my trade in.
Will continue to see Ray again in the future.
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