I've leased my last 3 cars from Charles and my recent visit tells me that I'll be back for my next one. The staff and management are courteous and very knowledgeable. I look forward to doing business there again!
I bought my Corolla in 2012. I love my little gas efficient car! Dan Bilicki and staff were wonderful to deal with. They made the transaction as painless and enjoyable as possible. I am currently shopping for a new Toyota and my recent visit was a similarly great experience. I have and will recommend them to family and friends.
Just purchased my 2014 Toyota Certified Rav4 from Charles Toyota. The buying process was quick and the staff was professional and knowledeable. Excellent Dealership!!!! My next car will definitely be a new Toyota from Charles and Dan Bilicki!
Would never ever ever purchase a Nother vehicle from them but their body shop the maintenance shop are like no other. When purchasing a car from there they are untruthful, add things to your bill and have very poor customer service. Their maintenance shop on the other hand go up and beyond In customer service, knowledge, and deffently are there for the customer. I definitely would not recommend the dealer to a friend but definitely their service department .
I had a great experience & more to come . This was my first time getting a new car & I loved it . Overall great staff & my sales rep tony did a great job making sure all my needs were met . In the future , I will be going back for my next car & I will be recommending them to all my family and friends . Thank you Charles Toyota of Norwich !
I'm honestly blown away by how dedicated Toyota of Colchester is to their customers. Wayne made me feel valued as a customer and many others worked relentlessly to make the deal go through. They even went above and beyond taking time out of their personal life to brainstorm what it would take for me to purchase my dream vehicle (as I was denied a loan by the bank originally.) Everyone I encountered here was friendly and helpful. I strongly recommend Toyota of Colchester to anyone who is looking to get a good deal!
Bryan Flowers was our salesman and he was extremely knowledgeable and pleasant . He showed us the Avalon and all the features. The dealership was great and they treated us with respect. They listened to all of our questions and they gave us a very good deal on the car. We are still learning about the many features of our new car. They followed up and answered any additional questions we had. I highly recommend Toyota of Colchester for anybody shopping for a new or used vehicle. I also recommend Bryan Flowers as your salesman. You will not be disappointed.
I went with my grandmother to trade in my old car and buy my first one from a dealer and it was a great experience! Reggie came outside right away and pulled up a few cars for us based on our interests! He was super helpful and definitely didn't make us feel uncomfortable. Great experience overall especially since we had such a great sales man who helped us get the price we wanted. If you go I definitely suggest making an appointment with him! I needed a couple things fixed on the car after we bought it and he took care of it for us right away.
Steve Macomber is a professional, kind, low-key salesperson. He goes the extra mile with small details, Registration, plate transfer, and is truly a nice person. I would highly recommend Steve and Valenti!!
You were able to get both my Toyota and my son's Hyundai in and promptly serviced at the same time, although the online scheduler had us an hour apart in time. Plus you had Saturday hours, which Hyundai did not for his car.
It was easy, transparent, no high pressure tactics. We received all the information we needed. The salesman helped us get our insurance card and registration, even processed our state electric vehicle rebate for us.
Car was taken promptly. It took longer than expected but additional work was recommended. Also, a ride to the outlet mall was given.
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