Tenley Reid was fantastic to work with. Her customer service was exceptional and she made this process so easy for us. We were able to confidentially buy a car without even stepping foot into the dealership and what a convenience it was to have the car delivered to us.
We have confidence in the team of people who keep our Toyota???s in hood condition. Their reminders help us stay up to date with maintenance. Explanations nd print-outs of performed service are thorough.
I drove down from Metro Detroit to check out a 2012 Subaru Outback. Having had a local family member check out the car beforehand, I was impressed with what I saw. Fitz was very accommodating and let me take my time with the test drive, getting the car inspected by a mechanic of my choice, and even taking it to grab lunch after a long morning. Negotiating was very straightforward and I never felt like I was being taken advantage of or given the run-around, which is something I have experienced at other dealers. Fitz even helped me move all of the junk in my trade-in's trunk to the new vehicle! My only complaint was that the detail job and wash done before hand left some mud and gunk under the vehicle, but overall I was very happy to have purchased my new vehicle at Yark.
You definitely need to talk to Mia Knicely at Yark Subaru. She is the best at what she does, taking care of the customer. Financing department is super too! They are thorough and get you on your way fast.
Keith helped take care of issues covered under extended manufacturer warranty and got me a loaner car for my every day need. The work was done satisfactorily and I Hope Jimwhite will keep the prices low compared to other dealerships and services quality higher!
Friendly, on time completion, and took time to review result
by Dave from DealerRater.com
December 4, 2018
They exceeded my expectations through the whole service process. Facilities are cleaned and well maintained. The whole Service Dept. worked as a team to insure fast reliable work was done on our two cars.
They answered all of my questions and put up with my demands
by MSBECK96 from DealerRater.com
December 3, 2018
The dealership made buying a new car as stress free on me as possible. The transfer of my car went smoothly and the paperwork was at a minimum. The new car came with a full tank of gas and that was appreciated.
I scheduled an appointment for my car service. When I arrived, I was asked if there were any other concerns besides what I booked the appointment for. I mentioned and saw the guy take notes. After about 1.5 hours, someone walks up to me says I need a new battery and change air filter. But no mention of my other concern. Finally after waiting for 3 hours they gave me my car back. But my concern with the car was never addressed. When I asked why? I was told they did not have enough technicians. But they had those technicians to work on other things on my car? Why do you overbook, if you know how many technicians are available for that day? It???s not like 10 technicians called out sick the same day.
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