Everything was great with this trip especially the "you're not just a number" treatment! They didn't get it washed (which I wasn't even expecting) before I was there to pick it up so they gave me a car wash voucher to make up for it!
I have bought 6 or 7 vehicles from the guys over the years. That number triples when counting my extended family. They do their best to find you the vehicle you desire at a price that is fair and competitive. I would not have bought so many vehicles from them if the quality of vehicle and value was not aligned. Friendly, fair and trustworthy is a way to describe this dealership.
I was traveling from out of state during the Thanksgiving holiday and needed the 5000 mile service on my 2018 Tacoma. The friendly staff were able to service my vehicle without an appointment. They also drove my wife and I to the mall to do some holiday shopping. Thanks for the no hassle experience.
I have bought 4 cars from them. I would go know where else.
Every vehicle I have bought has been trouble free. Of course as a used car dealer you except the you buy it and you fix it. Not so at Sextons. They take care of their customers. I have seen people have some issues and they have brought it back to them and they have fixed the vehicle with little or no cost to the customer. What used car dealer stands behind their vehicles like that. They treat you like family, not a number.
I could go on and on but no room left.
I have always been pleased, with the Maintenance S
by Dorothy Neckels from Jackson, Wy
November 1, 2018
I bought a new 2018 4Runner, Chris Caldwell was very helpful and I learned new things that I already had in my 2015. Kelly Cobos was very personal was helpful in signing the contract. I have been a bit of a pest, but hands down they took care of the needs. Happy with my new 4Runner
I knew what I was looking for and I was greeted with a smile at the door. Jason listened to me and immediately said that he had several vehicles to look at. He never pushed or tried to sway me from my wishes, but was able to clearly and concisely answer my questions. Very warm and inviting by all of the employees. The experience was over the top! Thank you!
Called service department to enquire about having my vehicle serviced and the check engine light looked into. Was told to bring it in and do a drop off before 3 and it would be done that day. Upon arrival I was escorted to the service department and was appointed to Kurt. He then proceeded to tell me that he already turned people away. I told him of my phone call and again he repeated that he wasnt going to help. I then informed him that he needed to honor the verbal agreement. After a bit of back and forth he finally conceded and began the paperwork. After all was complete he then said he might not get to it that day but another. I then told him I didn't care. I wasnt going to drive on a check engine light... Now I fully understand having rough days but don't treat customers or even more importantly, don't treat repeat customers like that. No one should have to negotiate getting their vehicle fixed especially after a verbal agreement had already been made. My vehicle as always, did indeed get amazing service which will keep me coming back. Hopefully the customer service improves.
The service was wonderful and well explained. I was particularly appreciative of the staff's willingness and extra effort to make an appointment on the morning of the service after our schedule changed.
We have been looking at vehicles on and off for six months. We have been to every dealership in the valley and we kept going back to Stones. Finally we purchased our certified Camry from them and couldn't be more happy. I feel like we wasted a lot of time and money trying to "get a better deal". Every time we went in to talk with them they were honest and straight forward. Once we agreed on the price there were no surprises and they seemed to take pride in how quick we were able to get the paperwork done and get on the road. Since we bought our car we told a couple of people about the experience who went in and bought from them and we got a check in the mail from Stones thanking us for telling our friends about them. I would recommend them to anyone.
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